Professional Summary
Professional Overview
Fayis Khader is an experienced IT professional with a demonstrated history of providing reliable and efficient IT support. As an IT Helpdesk at Qinvest, he leverages his technical expertise and customer service orientation to ensure smooth operations and address the diverse technology needs of the organization.
Experience Summary
Current Role
Fayis has been serving as the IT Helpdesk at Qinvest since November 2009. In this role, he is responsible for providing first-line technical support, troubleshooting hardware and software issues, and implementing effective solutions to minimize downtime. Fayis's strong problem-solving skills and commitment to client satisfaction have enabled him to consistently deliver high-quality IT support, contributing to the seamless functioning of the organization.
Career Progression
Prior to his current role, Fayis gained valuable experience as an IT System Administrator at Dara Engineering & Consultancy from February 2008 to May 2009. In this role, he was responsible for maintaining and optimizing the company's IT infrastructure, implementing security measures, and providing technical guidance to end-users. Fayis's ability to quickly diagnose and resolve technical problems, as well as his proactive approach to system maintenance, made him a valuable asset to the organization.
Academic Background
Fayis holds a degree in Computer Science, equipping him with a strong foundation in technology and the ability to stay up-to-date with the latest industry trends and best practices.
Areas of Expertise
- Helpdesk and technical support
- Hardware and software troubleshooting
- Network administration
- IT infrastructure management
- Customer service and client relations
Professional Impact
Throughout his career, Fayis has consistently demonstrated his ability to provide reliable and efficient IT support, contributing to the overall productivity and success of the organizations he has served. His commitment to continuous learning and his willingness to take on new challenges have allowed him to adapt to the evolving technological landscape and deliver innovative solutions.
Conclusion
With a proven track record of excellence in IT support and a deep understanding of the industry, Fayis is poised to continue making a positive impact on the organizations he serves. His strong technical skills, combined with his customer-centric approach, make him a valuable asset in the IT field.
