Professional Overview
Federica Ferretto is a seasoned executive with extensive experience in worldwide service delivery operations, sales strategy, and customer service. Her current role as Director, Worldwide Service Delivery Operations at Amazon Stores leverages her expertise in operations management, strategy development, and team leadership. Her industry focus spans e-commerce, logistics, and technology, with a strong background in driving operational excellence and customer satisfaction.
Experience Summary
Current Role
Federica Ferretto currently serves as Director, Worldwide Service Delivery Operations at Amazon Stores, a position she has held since January 2025. Her key responsibilities include overseeing global service delivery operations, developing strategic plans to enhance customer experience, and leading cross-functional teams to achieve operational excellence. While specific achievements in this role are not available, her appointment to this position underscores her expertise in operations management and her capacity to drive business growth.
Career Progression
Federica's career trajectory is marked by progressive leadership roles at Amazon and Maersk Line. Notably, she has held positions such as Director, Worldwide Operations, Shipping & Delivery Support at Amazon, Head of Sales Strategy Operations and Enablement for Europe, the Middle East, and Africa at Amazon Web Services (AWS), and Director of Customer Service for several European countries at Amazon. Earlier in her career, she served in various leadership capacities at Maersk Line, including Central Mediterranean Director of Customer Service and MED Regional Director of Business Performance Management. Her career growth demonstrates her ability to adapt to new challenges, lead diverse teams, and contribute significantly to business operations and strategy.
Areas of Expertise
Federica's areas of expertise include:
- Industry-specific skills: E-commerce, logistics, and technology, with a deep understanding of operations management, customer service, and sales strategy.
- Technical competencies: While specific technical skills are not detailed, her experience in managing global operations and developing strategic plans suggests proficiency in operational management tools and technologies.
- Leadership and management capabilities: Proven ability to lead cross-functional teams, develop and execute strategic plans, and drive operational excellence.
Professional Impact
While specific projects or initiatives are not outlined, Federica's roles at Amazon and Maersk Line indicate significant contributions to operational efficiency, customer satisfaction, and business growth. Her leadership in worldwide service delivery operations and sales strategy operations underscores her impact on driving business excellence and customer experience enhancement.
Conclusion
Federica Ferretto's professional trajectory is characterized by a steady ascent through leadership roles in operations, customer service, and strategy. Currently, as Director, Worldwide Service Delivery Operations at Amazon Stores, she focuses on driving operational excellence and enhancing customer experience on a global scale. Her value proposition lies in her ability to lead teams, develop and execute strategic plans, and contribute to business growth through operational excellence and customer satisfaction enhancements.
