Felicia Walley
Financial Counselor
Professional Overview
Felicia Walley is a seasoned financial counselor with a demonstrated track record of providing exceptional patient financial support and driving operational excellence. With a strong background in the healthcare industry, she leverages her expertise in patient financial services to optimize revenue cycle management and enhance the overall patient experience.
Experience Summary
Current Role
As a Financial Counselor at Ochsner Health, Felicia is responsible for guiding patients through the complex financial landscape of healthcare. Her key responsibilities include:
- Conducting comprehensive financial assessments to identify appropriate coverage options and assist patients in navigating the insurance and billing processes
- Collaborating with cross-functional teams to develop customized payment plans and secure financial assistance for eligible patients
- Implementing streamlined processes to improve workflow efficiency and reduce patient financial barriers
- Delivering exceptional customer service and fostering positive patient-provider relationships
Under Felicia's leadership, the patient financial counseling team has achieved a 20% increase in the number of patients enrolled in financial assistance programs, resulting in a significant reduction in uncollected patient balances.
Career Progression
Prior to her current role, Felicia served as a Patient Financial Counselor at Parkland Health, where she honed her skills in patient financial counseling and revenue cycle management. In this position, she successfully reduced the average time to resolve patient billing inquiries by 30%, ultimately enhancing the overall patient satisfaction.
Academic Background
Felicia holds a Bachelor of Science in Business Administration from the University of Louisiana at Lafayette, with a concentration in Finance. Her academic achievements include graduating cum laude and being recognized for her outstanding performance in financial analysis and strategic decision-making.
Areas of Expertise
- Patient financial counseling and education
- Insurance verification and authorization
- Medicaid and other financial assistance program eligibility
- Negotiation and implementation of payment plans
- Revenue cycle optimization and process improvement
- Customer service and patient relationship management
Professional Impact
Felicia's contributions have been recognized throughout her career, most notably by her peers at Parkland Health, who awarded her the "Patient Financial Counselor of the Year" award in 2021. Her dedication to delivering exceptional patient care and her ability to drive operational efficiencies have solidified her reputation as a respected and influential member of the healthcare financial services community.
Conclusion
With her strong financial acumen, customer-centric approach, and proven track record of success, Felicia Walley is poised to continue making a significant impact in the healthcare industry. Her unwavering commitment to improving patient financial outcomes and her ability to lead innovative initiatives make her a valuable asset to any organization.
