Felicia Walley, Financial Counselor
Professional Overview
Felicia Walley is an experienced Financial Counselor with a strong background in patient financial services and healthcare administration. She specializes in providing comprehensive financial guidance and support to patients, ensuring they receive the necessary information and resources to navigate complex healthcare financial systems.
Experience Summary
Current Role
Felicia currently serves as a Financial Counselor at Ochsner Health, where she is responsible for assisting patients with understanding their financial obligations, exploring payment options, and securing appropriate financial assistance programs. She plays a crucial role in enhancing the patient experience by proactively addressing financial concerns and enabling access to quality healthcare services.
Career Progression
Prior to her role at Ochsner Health, Felicia worked as a Patient Financial Counselor at Parkland Health, where she demonstrated her expertise in navigating healthcare financial processes and advocating for patient needs. Throughout her career, Felicia has consistently shown a commitment to improving financial accessibility and reducing barriers to healthcare for the communities she serves.
Academic Background
Felicia holds a Bachelor of Science degree in Business Administration, with a focus on Finance, from the University of Louisiana at Lafayette. Her academic background provides a strong foundation for her financial counseling expertise and her ability to analyze complex financial information and provide tailored solutions.
Areas of Expertise
- Patient financial counseling
- Healthcare financial policies and regulations
- Financial assistance program management
- Effective communication and patient advocacy
- Collaboration with interdisciplinary healthcare teams
Professional Impact
Felicia's dedication to her work has earned her recognition within the healthcare industry. She has been instrumental in implementing streamlined financial processes and enhancing patient satisfaction levels at her previous and current organizations. Felicia's commitment to financial accessibility and her ability to navigate complex healthcare systems make her a valuable asset to the patients and communities she serves.
Conclusion
With her extensive experience in patient financial counseling and her strong academic background, Felicia Walley is poised to continue making a positive impact on the healthcare landscape. Her dedication to empowering patients and her expertise in navigating the intricate financial aspects of healthcare make her a valuable and trusted financial counselor.
