Felipa Orduna-Herrera

Professional Overview

Felipa Orduna-Herrera is an experienced Financial Counselor with a proven track record of providing comprehensive financial guidance and support to patients and their families. With a strong focus on the healthcare industry, she leverages her expertise in financial counseling, patient registration, and language services to ensure accessible and tailored financial solutions.

Experience Summary

Current Roles

Financial Counselor, Children's Healthcare of Atlanta (2019 - Present)

• Provides financial counseling to patients and their families, assisting with insurance eligibility, payment options, and financial assistance programs

• Collaborates with the billing and admissions teams to ensure accurate patient registration and timely resolution of financial inquiries

• Contributes to the development and implementation of financial policies and procedures to enhance patient satisfaction and financial well-being

Financial Counselor, Gwinnett Medical Center (2017 - Present)

• Guides patients and their families through the financial aspects of healthcare, including insurance navigation, payment planning, and eligibility for financial assistance

• Serves as a liaison between patients and the healthcare organization, ensuring transparent communication and seamless financial experiences

• Participates in continuous process improvement initiatives to streamline financial counseling workflows and improve patient outcomes

Registration Assistant, Children's Healthcare of Atlanta (2016 - Present)

• Assists with patient registration, ensuring accurate data entry and comprehensive insurance information collection

• Collaborates with the financial counseling team to identify and address patient financial needs during the registration process

Past Roles

Lead Language Service Coordinator, CulturaLink (2018 - 2023)

• Managed the delivery of language interpretation and translation services for healthcare organizations, ensuring timely and accurate communication with limited English proficient patients

• Developed and implemented training programs to enhance the skills and knowledge of language service providers

• Served as a subject matter expert on cultural competency and language access in healthcare settings

Management Assistant, Gwinnett Medical Center (2015 - 2017)

• Provided administrative support to the management team, including scheduling, document management, and project coordination

• Contributed to the optimization of administrative workflows and procedures to enhance operational efficiency

Academic Background

Felipa Orduna-Herrera holds a Bachelor of Science degree in Business Administration from the University of Georgia, where she graduated with honors.

Areas of Expertise

• Financial Counseling in Healthcare

• Patient Registration and Eligibility Determination

• Insurance Navigation and Billing Assistance

• Language Services Coordination and Cultural Competency

• Healthcare Administration and Process Improvement

Professional Impact

Throughout her career, Felipa has consistently demonstrated her commitment to improving patient financial experiences and ensuring accessible healthcare services. Her cross-functional collaborations and innovative approaches have contributed to enhanced patient satisfaction, improved financial outcomes, and strengthened organizational efficiency.

Conclusion

With her extensive experience in financial counseling, patient registration, and language services coordination, Felipa Orduna-Herrera is a valuable asset to the healthcare industry. Her dedication to providing personalized financial guidance and her commitment to cultural competency make her a trusted partner in delivering compassionate and equitable healthcare solutions.