Professional Overview
Fida Wani is a seasoned Application Support Specialist based in Bengaluru, KA, India, with a strong background in IT service management. Currently, Fida excels in their role at Tata Consultancy Services, focusing on application support and possessing key expertise in areas such as servicenow administration and IT service management.
Experience Summary
Current Role
As an Application Support Specialist at Tata Consultancy Services since December 2018, Fida's key responsibilities include ensuring the seamless operation of applications, providing critical support, and resolving complex technical issues. With a strong focus on customer satisfaction and process improvement, Fida has made significant contributions to the company's IT infrastructure and service delivery.
Career Progression
Fida's career progression is marked by a notable previous role as a Servicenow Admin at Tata Consultancy Services from June 2015 to November 2018. This role was pivotal in Fida's career, as it laid the foundation for their expertise in servicenow administration and IT service management. Fida's career trajectory showcases consistent growth and a strong commitment to the IT service management industry.
Academic Background
Fida holds a Bachelor of Arts in Sociology from the Government of Kashmir, which was completed between 2009 and 2013. Additionally, Fida completed their 12th standard in a Regular/General High School/Secondary Diploma Program from Higher Secondary Kashmir between 2007 and 2009.
Areas of Expertise
Fida's areas of expertise include:
- Industry-specific skills: IT service management, application support, and servicenow administration.
- Technical competencies: Proficiency in servicenow and other IT service management tools.
- Leadership and management capabilities: Proven ability to work in teams, manage projects, and contribute to process improvements.
Professional Impact
While specific details on notable projects or initiatives are not available, Fida's contributions to Tata Consultancy Services have been significant, focusing on enhancing application support and servicenow administration capabilities.
Conclusion
Fida Wani's professional trajectory is characterized by steady growth, a strong focus on IT service management, and a commitment to delivering high-quality application support. Currently, Fida is focused on leveraging their expertise to drive further improvements in IT service delivery and application support. With a strong educational foundation, notable career progression, and key areas of expertise, Fida Wani presents a compelling value proposition as a dedicated and skilled Application Support Specialist.
