Professional Overview

Filipe Anastacio is an accomplished IT professional currently serving as the IT Team Leader EMEA at Stephenson Harwood LLP in London, England, United Kingdom. His expertise spans IT team leadership, service desk management, and technical support, with a strong focus on the legal and professional services industries.

Experience Summary

Current Role

As the IT Team Leader EMEA, Filipe is responsible for overseeing IT operations, managing service desk teams, and ensuring the delivery of high-quality technical support across the EMEA region. His key achievements in this role include maintaining high service desk satisfaction ratings and implementing process improvements to enhance IT service delivery.

Career Progression

Filipe's career has demonstrated a steady progression from entry-level IT roles to team leadership positions. Notable previous roles include Service Desk Team Leader at CTS, 1st Line Team Leader at Sprout Technologies Ltd, and Service Desk Team Leader at Savills. Throughout his career, he has consistently delivered high-quality technical support, led teams to achieve service excellence, and driven initiatives to improve IT services.

Areas of Expertise

Filipe's areas of expertise include IT service management, team leadership, technical support, and process improvement. He possesses strong technical competencies in IT service desk management, IT operations, and IT project management. His leadership and management capabilities are evident in his ability to motivate teams, drive service excellence, and implement process improvements.

Professional Impact

Although specific details on notable projects or initiatives are not available, Filipe's career progression and consistent leadership roles suggest a strong professional impact. His ability to maintain high service desk satisfaction ratings and implement process improvements indicates measurable achievements in his current and previous roles.

Conclusion

Filipe Anastacio's professional trajectory demonstrates a commitment to IT leadership and a focus on delivering high-quality technical support. Currently, he is focused on leading the IT team in the EMEA region and driving service excellence. His value proposition lies in his ability to lead teams, improve IT services, and contribute to the growth and success of his organization.