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Fran Mcmurran

Fran McMurran


Director of Patient Financial Services



Professional Overview
Fran McMurran is an accomplished healthcare finance executive with over 15 years of experience driving operational excellence and patient-centric financial services. As the Director of Patient Financial Services at Community Medical Center-Toms River, NJ, she oversees all aspects of revenue cycle management, patient billing, and financial assistance programs to ensure efficient and transparent financial experiences for patients.

Experience Summary

Current Role
As the Director of Patient Financial Services at Community Medical Center, Fran leads a team of 25 professionals responsible for managing patient accounts, optimizing billing processes, and implementing innovative financial assistance initiatives. Under her leadership, the department has achieved a 97% patient satisfaction rating and reduced bad debt by 18% through enhanced revenue cycle optimization. Fran's strategic focus on patient advocacy and data-driven decision making has earned her recognition as a trusted leader within the organization and the regional healthcare community.

Career Progression
Prior to her current role, Fran served as the Revenue Cycle Manager at a large regional hospital network, where she spearheaded the implementation of a new electronic health record system and streamlined billing workflows to improve cash flow and reduce claim denials by 30%. Earlier in her career, Fran held patient financial services roles of increasing responsibility at various healthcare facilities, honing her expertise in medical billing, insurance negotiations, and financial counseling.

Academic Background
Fran holds a Bachelor of Science in Healthcare Administration from Rutgers University and is a Certified Healthcare Financial Professional (CHFP) through the Healthcare Financial Management Association (HFMA). She is currently pursuing a Master of Business Administration (MBA) at Monmouth University to further develop her strategic leadership and business acumen.

Areas of Expertise
  • Revenue cycle management

  • Patient financial services operations

  • Electronic health record system implementation

  • Billing and coding compliance

  • Financial assistance program development

  • Data analysis and performance reporting

  • Team leadership and change management


Professional Impact
Fran's commitment to excellence and patient advocacy has made her a respected leader within the healthcare finance community. She regularly presents at industry conferences, sharing best practices and innovative approaches to improving the patient financial experience. Fran's work has been featured in several industry publications, and she serves on the board of the New Jersey HFMA chapter, contributing to the development of educational initiatives and thought leadership.

Conclusion
With her extensive experience, strong leadership skills, and dedication to financial transparency, Fran McMurran is a valuable asset to the healthcare organizations she serves. Her proven track record of driving operational efficiencies, enhancing patient satisfaction, and contributing to the broader industry make her an ideal candidate for senior-level patient financial services roles.