Professional Overview

Frances Bahia-Patagan is a seasoned Operations Manager based in Quezon City, NCR, Philippines, with a strong background in managing operations across various industries. Her current role and responsibilities involve overseeing daily operations, ensuring efficiency, and driving growth. Key expertise areas include operations management, team leadership, and process improvement, with an industry focus on business process outsourcing and customer experience.

Experience Summary

Current Role

Frances currently serves as an Operations Manager at Wipro, a position she has held since September 2023. Her key responsibilities include managing operational teams, developing strategic plans, and implementing process improvements. While specific achievements in her current role are not available, her experience in operations management is expected to drive significant impact and growth at Wipro.

Career Progression

Frances has a notable career progression, with previous roles at PartnerHero, TeleTech Philippines, TTEC, Taskus Chateau Ridiculous, VXI Global Solutions, LLC, and Crystal Crown Hotel KL. Her career trajectory demonstrates growth from various roles into operations management, showcasing her ability to adapt, lead, and contribute to different industries and organizational settings.

Academic Background

Frances holds a Bachelor of Arts in Communication from St Paul College, which she completed from 1999 to 2003. This educational background has provided her with a strong foundation in communication, which is essential for her operations management roles.

Areas of Expertise

Frances' areas of expertise include operations management, team leadership, process improvement, and customer experience. She possesses technical competencies in managing operational teams and developing strategic plans. Her leadership and management capabilities are highlighted through her career progression and current role.

Professional Impact

While specific details on notable projects or initiatives are not available, Frances' career progression and current role indicate significant contributions to the industries she has been a part of. Her ability to manage operations, lead teams, and improve processes is expected to have a measurable impact on the growth and efficiency of the organizations she works with.

Conclusion

Frances Bahia-Patagan's professional trajectory is marked by consistent growth and a strong focus on operations management. Currently, her focus is on driving operational excellence at Wipro. With her extensive experience, educational background, and areas of expertise, Frances offers a valuable combination of skills and knowledge that can contribute to the success of her current and future endeavors.