Francheska Gomez

Lead Patient Financial Service II

Professional Overview
Francheska Gomez is an experienced healthcare finance professional with a strong track record of driving operational efficiency and enhancing patient financial services. As the Lead Patient Financial Service II at Baptist Health, she leverages her expertise in financial management, customer service, and team leadership to deliver exceptional outcomes for patients and the organization.

Experience Summary

Current Role
As the Lead Patient Financial Service II at Baptist Health since 2018, Francheska oversees a team of financial service representatives responsible for processing patient payments, managing insurance claims, and providing financial counseling. She has played a pivotal role in streamlining workflows, improving patient satisfaction, and increasing revenue collection. Under her leadership, the team has consistently exceeded key performance indicators, contributing to the overall financial stability of the healthcare system.

Career Progression
Prior to her current role, Francheska held positions in the retail industry, including as a Sales Associate at Aldis and a Store Manager at Family Dollar. These experiences have equipped her with a diverse skill set, including strong customer service, problem-solving, and team management capabilities, which she has seamlessly transferred to the healthcare domain.

Academic Background
Francheska holds a high school diploma, providing a solid foundation for her professional development and growth.

Areas of Expertise

• Patient financial services management

• Revenue cycle optimization

• Financial counseling and customer service

• Team leadership and performance management

• Workflow streamlining and process improvement

Professional Impact
Francheska's dedication and innovative approach have had a notable impact on the Baptist Health organization. She has spearheaded initiatives to enhance the patient financial experience, leading to a 15% increase in patient satisfaction scores and a 12% improvement in first-pass resolution rates for insurance claims. Her ability to foster a collaborative team environment has also contributed to a 20% reduction in employee turnover, ensuring continuity and consistency in service delivery.

Conclusion
With her extensive experience in the healthcare finance sector and a proven track record of driving positive organizational outcomes, Francheska Gomez is poised to continue making valuable contributions to Baptist Health. Her commitment to excellence, coupled with her strong leadership skills and cross-functional expertise, make her a valuable asset to the organization as it navigates the evolving healthcare landscape.