Professional Overview
Francheska Gomez is a seasoned healthcare finance professional with over 6 years of experience in patient financial services. As the Lead Patient Financial Service II at Baptist Health, she leverages her expertise in revenue cycle management, billing, and customer service to drive operational efficiency and patient satisfaction.
Experience Summary
Current Role
In her current role as Lead Patient Financial Service II at Baptist Health, Francheska is responsible for overseeing a team of patient financial service specialists. She develops and implements process improvements to streamline billing workflows, reduce claim denials, and enhance the overall patient financial experience. Under her leadership, the team has achieved a 15% reduction in patient account write-offs and a 20% increase in first-pass clean claims.
Career Progression
Prior to her current position, Francheska held roles in the retail industry, serving as a Sales Associate at Aldi and a Store Manager at Family Dollar. These experiences provided her with a strong foundation in customer service, inventory management, and team leadership - skills that she has successfully applied to her work in the healthcare sector.
Academic Background
Francheska holds a Bachelor of Science degree in Business Administration from the University of Miami. She is committed to ongoing professional development and has completed several industry-specific certifications, including the Certified Revenue Cycle Representative (CRCR) designation.
Areas of Expertise
- Revenue cycle management
- Patient financial counseling and education
- Billing and accounts receivable
- Process improvement and workflow optimization
- Team leadership and employee development
Professional Impact
During her tenure at Baptist Health, Francheska has played a pivotal role in driving operational excellence within the patient financial services department. She has spearheaded the implementation of a new patient portal, resulting in a 30% increase in online bill payments and a 25% reduction in call center volume. Additionally, Francheska has served as a subject matter expert, providing training and mentorship to her team to enhance their knowledge and skillsets.
Conclusion
Francheska Gomez is a dynamic healthcare finance professional with a proven track record of improving patient financial operations and enhancing the overall patient experience. Her extensive experience, strategic mindset, and commitment to continuous improvement make her a valuable asset to the Baptist Health team.
