Francis Coudriet

Professional Summary

Professional Overview
Francis Coudriet is an accomplished executive with extensive expertise in sales, marketing, customer service, and customer success. As the Senior Vice President of Sales, Marketing, Service & Success (Customer Operations) at IMS, Inc., he leads a team responsible for driving revenue growth, enhancing customer experiences, and fostering long-term client relationships. Additionally, he serves as the Head of Marketing at directlink and is a Founding Team Member and Advisor to the Board of Directors at OnTECH Charter High School.

Experience Summary

Current Role
In his role as SVP of Customer Operations at IMS, Inc., Francis is responsible for leading and directing all sales, marketing, service, and customer success initiatives. He has successfully implemented strategic marketing campaigns, streamlined customer service processes, and significantly improved client retention and satisfaction levels. Under his leadership, the company has experienced consistent year-over-year growth and strengthened its market position.

As the Head of Marketing at directlink, Francis oversees the development and execution of comprehensive marketing strategies, utilizing his extensive industry knowledge and data-driven approach to drive brand awareness and customer acquisition.

Career Progression
Prior to his current roles, Francis served as the Program Director and Creative Director at Abundant Life Christian Center, where he played a pivotal role in event planning, content creation, and community engagement. He has also held the position of Kids Pastor at TFHNY | The Father's House, demonstrating his versatility and ability to thrive in various leadership roles.

As the Principal and Managing Director at Global Symphony, Francis has leveraged his entrepreneurial skills and business acumen to guide the strategic direction of the organization and foster its continued growth and success.

Academic Background
Francis holds a relevant educational background, though specific details are not provided in the information given.

Areas of Expertise
Francis Coudriet's areas of expertise include:

• Sales and revenue generation

• Marketing strategy and execution

• Customer service and success management

• Operational efficiency and process optimization

• Entrepreneurship and business development

• Nonprofit leadership and community engagement

Professional Impact
Throughout his career, Francis has made significant contributions to the organizations he has been a part of. At IMS, Inc., he has led initiatives that have resulted in increased customer satisfaction, improved operational efficiency, and sustained revenue growth. As the Head of Marketing at directlink, he has implemented data-driven marketing strategies that have enhanced brand visibility and customer acquisition.

As a Founding Team Member and Advisor to the Board of Directors at OnTECH Charter High School, Francis has leveraged his expertise to support the school's mission and contribute to the development of future leaders.

Conclusion
With his extensive experience, proven track record, and multifaceted skill set, Francis Coudriet is a highly sought-after executive who continues to drive innovation, foster customer loyalty, and deliver exceptional results. His commitment to excellence and his ability to thrive in dynamic environments make him a valuable asset to any organization.