Frank Pfeifer
Manager - Process Excellence
Professional Overview
Frank Pfeifer is an accomplished process improvement and operations management professional with extensive experience in the automotive finance industry. As the Manager of Process Excellence at TD Auto Finance, he leads cross-functional initiatives to streamline operations, enhance customer experience, and drive organizational efficiency. With a dual background as a business owner, Frank brings a unique blend of analytical, problem-solving, and entrepreneurial skills to his work.
Experience Summary
Current Role
As the Manager of Process Excellence at TD Auto Finance, Frank is responsible for leading the company's continuous improvement efforts. He works closely with business stakeholders to identify opportunities for process optimization, implement Lean and Six Sigma methodologies, and drive measurable results. Under Frank's leadership, the Process Excellence team has achieved significant cost savings, reduced cycle times, and improved customer satisfaction metrics.
Career Progression
Frank's career journey spans over three decades in the financial services industry. Prior to his current role, he held positions of increasing responsibility at TD Auto Finance, including Associate Vice President of the Quality Control Team and Retail Credit Analyst. His earlier experience includes roles as a Controller at G/S Leasing, Inc., General Manager and Agent at Whims Insurance Agency, and Operations Manager at GMAC Financial Services. Frank's extensive background in operations, quality control, and financial analysis has equipped him with a well-rounded understanding of the industry and the ability to drive sustainable improvements.
Additionally, Frank has been the Owner of AcquBooks LLC, a small business consulting firm, since 2004, further expanding his entrepreneurial and advisory skill set.
Academic Background
Frank holds a Bachelor's degree in Business Administration from the University of Michigan, where he specialized in Accounting and Finance.
Areas of Expertise
- Process improvement and optimization
- Lean Six Sigma methodologies
- Operational efficiency and cost reduction
- Financial analysis and risk management
- Team leadership and cross-functional collaboration
- Entrepreneurship and small business advisory
Professional Impact
During his tenure at TD Auto Finance, Frank has spearheaded several successful process improvement initiatives that have resulted in significant cost savings and enhanced customer experiences. He has leveraged his expertise in Lean and Six Sigma to streamline critical business processes, reduce cycle times, and improve overall operational performance.
Frank's contributions have been recognized through multiple awards and commendations, including the TD Auto Finance Process Excellence Award in 2018 and 2020.
Conclusion
With his extensive experience, strong analytical skills, and proven track record of driving operational excellence, Frank Pfeifer is a valuable asset to TD Auto Finance. As the Manager of Process Excellence, he continues to play a pivotal role in optimizing the company's processes, enhancing its competitive edge, and contributing to its long-term success.
