FS

Frank Smith

Professional Summary



Professional Overview



Frank Smith is the Service Line Lead for Patient Financial Support at CHRISTUS Health, a leading healthcare provider in the Beaumont, Texas region. With over 35 years of experience in the healthcare industry, he has developed deep expertise in application analysis, shared services management, and clinical systems support. In his current role, Frank provides strategic leadership and operational oversight for the organization's patient financial support services.

Experience Summary



Current Role



As the Service Line Lead for Patient Financial Support, Frank is responsible for managing the day-to-day operations of the patient financial support team. He oversees the implementation and optimization of financial applications, ensuring seamless patient experiences and efficient revenue cycle management. Under Frank's leadership, the patient financial support team has achieved significant improvements in key performance metrics, including reduced claim denials and increased patient satisfaction scores.

Career Progression



Prior to his current role, Frank held various leadership positions within CHRISTUS Health, including System Director of Shared Services and Information Management Manager. In these roles, he spearheaded the development and implementation of innovative shared services strategies, driving cost savings and operational efficiencies across the organization. Frank's extensive background in clinical applications analysis and systems coordination has also enabled him to make valuable contributions to the organization's technology initiatives.

Academic Background



Frank holds a Bachelor's degree in Information Systems from the University of Texas, where he graduated with honors. His educational background has provided him with a strong foundation in data analysis, system design, and project management, which he has effectively applied throughout his career in the healthcare industry.

Areas of Expertise



  • Patient financial support operations

  • Healthcare revenue cycle management

  • Clinical applications analysis and implementation

  • Shared services strategy and optimization

  • Information technology and systems integration

  • Team leadership and change management


Professional Impact



During his tenure at CHRISTUS Health, Frank has played a crucial role in driving the organization's patient financial support initiatives. He has led the successful implementation of several financial applications, resulting in improved billing accuracy, reduced claim denials, and enhanced patient satisfaction. Additionally, Frank's expertise in shared services has enabled the organization to achieve significant cost savings and operational efficiencies.

Conclusion



With his extensive experience, strong technical skills, and exceptional leadership abilities, Frank Smith is a valuable asset to CHRISTUS Health. As the Service Line Lead for Patient Financial Support, he continues to drive innovation and optimize the organization's patient financial services, contributing to its overall success and growth.