Professional Overview
Gabriel Gomes is the Co-Founder and Business Head at iNPLASS, a Dubai-based company specializing in advanced hospitality technology solutions. He has been with iNPLASS since January 2023 (initially as Business Manager and then as Co-Founder & Business Head from January 2024), leading business development, organizational strategy, client servicing, annual business planning, operations management, employee engagement, product enhancement, and relationship management. His role encompasses shaping iNPLASS’s global expansion and sustainability initiatives through AI, positioning the company as an innovator in the hospitality sector.
Industry Expertise and Experience
With over 15 years of professional experience, Gabriel brings a wealth of knowledge in transforming business operations and organizational strategies across various sectors—including Corporate, Hospitality, Retail, FinTech, and EdTech. Prior to iNPLASS, he held several senior roles in leading firms:
- BYJU’S (March 2022 – January 2023) as Area Business Head in Kolkata
- AffordPlan (April 2021 – March 2022) as Senior Business Manager
- Eureka Forbes Ltd. (May 2016 – April 2021) serving as Divisional Head and Key Account Manager, responsible for managing key institutional and corporate accounts in mechanized cleaning solutions
- Godrej & Boyce Mfg. Co. Ltd. (June 2011 – May 2016) as Business Development Executive leading institutional sales for Godrej Locking Solutions across West Bengal, North Bengal, Sikkim, Bhutan, and Bihar
This diverse background across reputed organizations illustrates Gabriel’s deep capability in business strategy, client relationship management, operational excellence, and team leadership.
Educational Background
Gabriel is an alumnus of St. Xavier’s College, Kolkata, where he completed studies in Business Marketing (2008–2011). Prior to that, he attended St. Xavier's Collegiate School, Kolkata (1995–2008), grounding his academic foundations in science and business.
Language Proficiency
- Fluent in Hindi
Leadership and Strategic Focus at iNPLASS
Gabriel actively drives iNPLASS’s positioning as a norm setter in hospitality service delivery through technology. He advocates for sustainable business development strategies leveraging AI to enhance operational efficiencies and guest experience personalization in the hospitality industry. His public statements emphasize customized technology solutions as central to remarkable guest experiences and improved internal collaboration within hotel management.
Under his leadership, iNPLASS has gained recognition in media such as The Arabian Mirror and participated in key industry events like the Arabian Travel Market Expo 2024, where the company showcased its innovative approaches for revolutionizing hotel management.
Digital and Thought Leadership
Gabriel maintains a strong presence on LinkedIn, sharing insights on:
- The impact of AI in hospitality, highlighting its immediate and transformative effects on cost savings and guest satisfaction
- Emerging trends in hospitality technology, including hyper-personalization and shifting guest service modalities
- Operational risks and strategic initiatives within hotel and hospitality sectors
- Strategic talent acquisition trends for UAE startups, especially sourcing leadership from India
His content reveals a commitment to advancing AI-driven operational augmentation, fostering strategic partnerships, and championing customer-centric service models.
Professional Network and Recognition
- Over 1,100 followers on LinkedIn, indicating broad professional reach within hospitality and technology circles
- Recommendations highlighting his organizational skills, communication capabilities, integrity, and focus on business development
- Experience leading teams and managing client portfolios across multiple countries in South Asia and the Middle East
Summary of Key Capabilities
- Business Development & Strategy: Expertise in driving growth and managing end-to-end business planning aligned with market expansion objectives.
- Operational Management: Skilled in optimizing hospitality operations, elevating client service, and employee engagement.
- Product & Client Relationship Management: Leading product enhancements and client servicing to achieve sustainable competitive advantages.
- Sustainability and AI Integration: Championing AI-enabled technological solutions for eco-friendly and efficient hotel operations.
- Cross-Industry Experience: Proven track record in hospitality, corporate sales, education technology, and fintech sectors.
This profile positions Gabriel Gomes as a seasoned business leader with a strong vision for integrating AI and technology into hospitality operations, supported by extensive experience in strategic business management and client relations across geographies relevant to the UAE and South Asia markets. His role at iNPLASS aligns with innovative disruption in hospitality through digital tools, making him a pivotal contact for technology-driven hospitality solutions in the region.
