Professional Summary
Professional Overview
Gabriel Sixto is a driven and versatile professional with a strong background in customer service and technical support. Currently, he serves as a Sales Development Representative Trainer at Ramped, where he leverages his expertise to onboard and train new sales development representatives. Concurrently, he also holds the role of Customer Support Specialist at GlowTouch Technologies, showcasing his ability to excel in multifaceted roles.
Experience Summary
Current Roles
Sales Development Representative Trainer, Ramped (2023-06-01 to Present)
- Responsible for onboarding and training new sales development representatives, ensuring they are equipped with the necessary skills and knowledge to succeed in their roles.
- Develops and implements comprehensive training programs, incorporating both technical and soft skills development.
- Collaborates with sales leadership to align training efforts with organizational goals and objectives.
- Provides ongoing coaching and mentorship to support the professional growth of the sales development team.
Customer Support Specialist, GlowTouch Technologies (2022-06-01 to Present)
- Serves as a first point of contact for customers, providing exceptional support and problem-solving assistance.
- Demonstrates strong troubleshooting skills and technical expertise to address a wide range of customer inquiries.
- Collaborates with cross-functional teams to ensure seamless resolution of customer issues.
- Contributes to the continuous improvement of customer service processes and procedures.
Career Progression
Technical Support Specialist, Intuit (2022-01-01 to 2022-06-01)
- Provided comprehensive technical support to customers, troubleshooting and resolving a variety of software-related issues.
- Participated in the implementation of new support initiatives, leading to increased customer satisfaction levels.
- Recognized for exceptional customer service and problem-solving skills, earning multiple performance-based awards.
Front Desk Representative, FirstService Residential (2019-08-01 to 2021-09-01)
- Served as the primary point of contact for residents, addressing inquiries and facilitating the resolution of various property management concerns.
- Demonstrated strong communication and interpersonal skills, contributing to a positive and efficient customer experience.
- Played a key role in the execution of various community events and activities, fostering a sense of community among residents.
Front Desk Representative, Radisson Hotel Group (2018-02-01 to 2019-05-01)
- Provided exceptional hospitality and customer service to guests, ensuring a seamless and memorable experience.
- Effectively handled a diverse range of guest inquiries and requests, showcasing adaptability and problem-solving abilities.
- Recognized for maintaining a high level of professionalism and attention to detail in a fast-paced environment.
Academic Background
Gabriel Sixto holds a Bachelor of Science in Business Administration from the University of Miami, where he specialized in Marketing and Management.
Areas of Expertise
- Customer service and support
- Technical troubleshooting and problem-solving
- Training and onboarding
- Effective communication and interpersonal skills
- Adaptability and multitasking in fast-paced environments
Professional Impact
- Consistently received positive customer feedback and recognition for exceptional service delivery
- Contributed to the implementation of new customer support initiatives, leading to improved efficiency and satisfaction
- Demonstrated a strong ability to adapt to changing priorities and work effectively in cross-functional teams
Conclusion
With a diverse background in customer-facing roles and a proven track record of delivering exceptional service, Gabriel Sixto is well-equipped to continue making valuable contributions in his current and future endeavors. His passion for training and developing others, combined with his technical expertise and problem-solving skills, make him a valuable asset to any organization.
