Gail Bourassa

Director of Patient Financial Services and Patient Access
Newport, New Hampshire, United States

Professional Overview

Gail Bourassa is an accomplished healthcare executive with over 20 years of experience in patient financial services and patient access management. As the Director of Patient Financial Services and Patient Access at Copley Hospital, she oversees the strategic direction and operational excellence of these critical revenue cycle functions.

Experience Summary

Current Role

Gail has served as the Director of Patient Financial Services and Patient Access at Copley Hospital since December 2020. In this role, she is responsible for leading a team of over 30 professionals to optimize revenue cycle workflows, enhance patient satisfaction, and ensure compliance with industry regulations. Under her guidance, the department has achieved significant improvements in key performance metrics, including a 15% reduction in denials and a 20% increase in point-of-service collections.

Career Progression

Prior to her current position, Gail spent 17 years as the Director of Patient Access and Financial Services at Gifford Medical Center, where she successfully implemented a new patient access system that resulted in a 25% improvement in first-pass claim resolution. Earlier in her career, she served as a Consultant at North Country Hospital, where she played a crucial role in streamlining revenue cycle operations and improving overall financial performance.

Academic Background

Gail holds a Bachelor's degree in Healthcare Administration from the University of New Hampshire, where she graduated cum laude. She is also a certified Lean Six Sigma Green Belt, demonstrating her commitment to continuous process improvement and operational excellence.

Areas of Expertise

• Revenue cycle management

• Patient financial services and patient access operations

• Healthcare compliance and regulatory requirements

• Strategic planning and change management

• Team leadership and process optimization

Professional Impact

Gail's contributions to the healthcare industry have been recognized through her active involvement in professional associations. She currently serves as a board member for the New England Healthcare Revenue Cycle Association, where she shares her expertise and advocates for best practices in the field. Gail's ability to drive positive change and deliver measurable results has made her a respected leader in the patient financial services and patient access domains.

Conclusion

With her extensive experience, strong leadership skills, and commitment to excellence, Gail Bourassa is poised to continue making a significant impact in the healthcare industry. Her proven track record of success and passion for optimizing revenue cycle operations position her as a valuable asset to any organization seeking to enhance its financial performance and patient experience.