Gail Hankins

Director, IT PMO

Professional Overview
Gail Hankins is an experienced IT Project Management Office (PMO) Director with a track record of driving strategic technology initiatives and operational excellence. With a strong background in the book industry, she specializes in aligning IT projects with business objectives to improve efficiency, enhance customer experiences, and support organizational growth.

Experience Summary

Current Role
As the Director of the IT PMO at Nebraska Book Company, Gail is responsible for overseeing the planning, execution, and governance of all IT projects and initiatives. She leads a team of project managers and analysts to ensure timely delivery, optimal resource allocation, and adherence to budget and quality standards. Under her leadership, the IT PMO has played a pivotal role in implementing several mission-critical systems, resulting in increased operational efficiency and customer satisfaction.

Career Progression
Gail's career in IT project management spans over a decade, during which she has held progressive leadership roles at Nebraska Book Company. She began as the Director of the ITPMO in 2010 and was subsequently promoted to her current position as the Director of the IT PMO, where she has continued to drive innovation and operational excellence. Throughout her career, Gail has consistently demonstrated her ability to align technology solutions with business needs, delivering measurable results and positively impacting the organization's performance.

Academic Background
Gail holds a Bachelor of Science degree in Computer Science from the University of Nebraska-Lincoln. She has also completed various industry-recognized certifications, including the Project Management Professional (PMP) credential, further strengthening her expertise in project management best practices.

Areas of Expertise

• IT project management and portfolio governance

• Process improvement and operational optimization

• Stakeholder management and cross-functional collaboration

• Resource allocation and budget management

• Agile and traditional project management methodologies

• Book industry technology trends and solutions

Professional Impact
Under Gail's leadership, the IT PMO has successfully implemented several transformative projects, including the migration to a cloud-based enterprise resource planning (ERP) system and the development of a customer-facing e-commerce platform. These initiatives have resulted in improved data integration, enhanced operational efficiency, and increased customer satisfaction, contributing to the overall growth and competitiveness of Nebraska Book Company.

Conclusion
Gail Hankins is a highly respected IT PMO Director with a proven track record of driving strategic technology initiatives and operational excellence. Her deep understanding of the book industry, coupled with her strong project management expertise and leadership skills, make her a valuable asset to Nebraska Book Company. Gail is committed to continuously improving processes, aligning technology with business goals, and fostering a collaborative environment that enables the organization to adapt and thrive in the ever-evolving digital landscape.