Ganesh Yadav

Relationship Manager

Professional Overview

Ganesh Yadav is a seasoned Relationship Manager with a diverse background spanning the banking, fintech, and sales/marketing industries. He currently holds dual roles, serving as a Relationship Manager at HDFC Bank and a Key Account Manager at Paytm, where he leverages his strong interpersonal and problem-solving skills to build and maintain lasting client relationships.

Experience Summary

Current Roles

Relationship Manager, HDFC Bank (2022-Present)

• Responsible for managing a portfolio of high-net-worth clients, providing personalized financial solutions and advisory services

• Consistently exceeding client satisfaction and retention targets through proactive relationship building and tailored product recommendations

• Collaborating cross-functionally with various teams to deliver seamless customer experiences

Key Account Manager, Paytm (2021-Present)

• Spearheading strategic partnerships with key corporate clients, driving revenue growth and business development initiatives

• Serving as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client retention

• Proactively identifying new business opportunities and expanding the client base through effective relationship management

Career Progression

Sr. Sales Officer, IDFC FIRST Bank (2019-2020)

• Achieved and exceeded sales targets for retail banking products, including deposits, loans, and investment products

• Recognized for exceptional customer service and client relationship management, leading to consistent performance recognition

Operations Executive, Sports365 (2015-2017)

• Managed day-to-day operations, including inventory management, order processing, and customer service

• Contributed to the enhancement of operational efficiency and process optimization

Sr. Marketing Executive, Teletech Technologies Pvt Ltd (2015-2019)

• Developed and executed marketing strategies to promote the company's products and services, resulting in increased brand awareness and lead generation

Sales Associate, Bharti AXA Life Insurance (2015)

• Engaged in sales and client servicing activities, demonstrating a strong understanding of insurance products and customer needs

Academic Background

• Bachelor of Business Administration (BBA), Bangalore University

Areas of Expertise

• Relationship Management

• Client Servicing and Retention

• Sales and Business Development

• Financial Products and Advisory

• Strategic Partnerships and Collaborations

• Process Optimization and Efficiency Enhancement

Professional Impact

• Consistently exceeded client satisfaction and retention targets at HDFC Bank through personalized financial solutions and exceptional service delivery

• Played a key role in driving revenue growth and expanding the client base for Paytm through effective relationship management and strategic partnerships

• Recognized for outstanding sales performance and customer service at IDFC FIRST Bank, contributing to the bank's overall success

Conclusion

With a proven track record of success in the banking, fintech, and sales/marketing domains, Ganesh Yadav is a versatile professional who excels at building and nurturing client relationships. His strong interpersonal skills, combined with his deep industry knowledge and problem-solving capabilities, make him a valuable asset to any organization seeking to deliver exceptional customer experiences and drive sustainable growth.