Professional Summary

Professional Overview

Garnette Roberts is a seasoned professional with a diverse background in higher education administration and entrepreneurship. As the Franchise Owner of Ziggi's Coffee in Detroit, Michigan, she leverages her extensive experience in student services, international affairs, and program management to drive business success. Garnette's expertise in navigating complex organizations, supporting diverse student populations, and managing multifaceted operations positions her as a valuable asset in both the academic and business realms.

Experience Summary

Current Roles

Franchise Owner, Ziggi's Coffee (2023-04-01 to Present)

Oversees the day-to-day operations of a Ziggi's Coffee franchise in Detroit, Michigan

Responsible for strategic planning, financial management, and the development of a high-performing team

Implements effective marketing strategies to promote the brand and drive customer engagement

Graduate Program Manager, University of Michigan (2016-03-01 to Present)

Manages the logistics and administration of graduate programs at the University of Michigan

Coordinates student recruitment, application review, and enrollment processes

Develops and implements policies and procedures to ensure the smooth operation of graduate programs

Career Progression

Senior Admissions Officer, University of Michigan (2014-08-01 to 2016-03-01)

Evaluated applications and made admissions decisions for undergraduate and graduate programs

Collaborated with academic departments to streamline the admissions process

Represented the university at domestic and international student recruitment events

International Student and Scholar Advisor, University of Michigan (2012-02-01 to 2014-08-01)

Provided comprehensive support and advising to international students and scholars

Ensured compliance with federal regulations and maintained effective relationships with government agencies

Organized cultural events and workshops to foster a welcoming environment for the international community

International Student Advisor/Counselor, Washington State University (2009-09-01 to 2012-01-01)

Advised international students on immigration regulations, academic policies, and cultural adjustment

Collaborated with campus partners to develop and implement programs and services for international students

Facilitated workshops and training sessions to enhance the international student experience

Graduate Hall Director, University Housing, The University of South Dakota (2006-01-01 to 2009-05-01)

Supervised and mentored a team of graduate resident assistants

Planned and coordinated residential life programming to foster community engagement

Collaborated with campus partners to address student needs and support their academic and personal growth

Academic Background

Garnette Roberts holds a Master of Science in Student Affairs in Higher Education from The University of South Dakota, where she graduated with distinction.

Areas of Expertise

Student services and international student support

Program management and administration

Regulatory compliance and policy development

Cross-cultural communication and collaboration

Entrepreneurship and small business operations

Professional Impact

Recognized for her exceptional customer service and her ability to build strong relationships with diverse stakeholders

Instrumental in developing and implementing innovative programs and initiatives that enhanced the international student experience at her previous institutions

Demonstrated success in driving operational efficiency and profitability as a Franchise Owner of Ziggi's Coffee

Conclusion

Garnette Roberts is a versatile and accomplished professional who has honed her skills in the realms of higher education and entrepreneurship. Her extensive experience in managing complex operations, supporting diverse student populations, and driving business success positions her as a valuable asset in any organization. Garnette is poised to continue making a meaningful impact in her current and future endeavors.