Gary Batroff

SVP of Sales and Partnerships, Thematic

Professional Overview
Gary Batroff is an accomplished sales and partnerships executive with extensive experience in the customer experience (CX) and enterprise software industries. As the Senior Vice President of Sales and Partnerships at Thematic, he is responsible for leading the company's global sales strategy and strategic alliance initiatives to drive growth and market expansion.

Experience Summary

Current Role
As the SVP of Sales and Partnerships at Thematic, Gary is responsible for overseeing the company's sales operations and strategic partnership development. He has been instrumental in building a high-performing sales team and forging key alliances with industry-leading partners to enhance Thematic's market reach and customer success. Under his leadership, Thematic has experienced a significant increase in revenue and customer acquisition, solidifying its position as a leading provider of CX analytics and insights solutions.

Career Progression
Prior to joining Thematic, Gary held various leadership roles within the CX and enterprise software sectors. As the VP of Strategic Alliances at Medallia, he was responsible for driving the company's strategic alliance initiatives in the Asia-Pacific and North America regions, resulting in the successful expansion of Medallia's partner ecosystem and increased customer adoption. Before that, he served as a Senior Manager of Customer Experience Strategy at West Monroe Partners, where he helped clients develop and implement effective CX strategies to improve customer satisfaction and loyalty.

Gary's professional journey also includes his tenure as the Chair of the San Francisco Customer Experience Professionals Association (CXPA) and as the Principal and Owner of CX Catalyst, where he provided strategic consulting services to organizations seeking to enhance their customer experience programs.

Academic Background
Gary holds a Bachelor of Science degree in Business Administration from the University of California, Berkeley, with a focus on Marketing and Entrepreneurship.

Areas of Expertise

• Strategic sales and partnership development

• Customer experience strategy and analytics

• Enterprise software implementation and adoption

• Cross-functional team leadership and collaboration

• Driving growth and market expansion

Professional Impact
During his career, Gary has consistently demonstrated his ability to drive measurable business impact. At Medallia, he played a key role in expanding the company's partner ecosystem, leading to a 30% increase in revenue from strategic alliances. At West Monroe Partners, he helped multiple clients achieve double-digit improvements in customer satisfaction and loyalty through the implementation of CX best practices.

Conclusion
With his deep expertise in sales, partnerships, and customer experience, Gary Batroff is poised to continue delivering exceptional results for Thematic and its clients. His strategic vision, coupled with his proven track record of success, positions him as a valuable asset in the ever-evolving CX landscape.