Professional Summary

Professional Overview

Gary Mayo is a seasoned student services specialist and adjunct instructor with extensive experience in higher education. He currently serves as the Lead Student Services Specialist at Wilmington University, where he oversees a team of professionals responsible for providing comprehensive support and guidance to students. Additionally, Gary shares his expertise as an Adjunct Instructor, teaching courses that directly impact the student experience. Alongside his academic roles, Gary is also the Business Owner of 2nd Place Media, where he leverages his multifaceted skills to drive innovative solutions for clients.

Experience Summary

Current Roles

Lead Student Services Specialist, Wilmington University (2023-02-01 to Present)

• Oversee a team of student services professionals, ensuring high-quality support and guidance for all students

• Develop and implement strategic initiatives to enhance the overall student experience

• Collaborate with academic departments and administrative units to identify and address student needs

• Spearhead the implementation of new technologies and processes to streamline student services operations

Adjunct Instructor, Wilmington University (2023-01-01 to Present)

• Teach courses that directly impact the student experience, drawing upon practical knowledge and industry expertise

• Develop engaging curricula and deliver dynamic, interactive lessons to foster student learning and growth

• Provide personalized guidance and mentorship to students, helping them navigate their academic journeys

Business Owner, 2nd Place Media (2020-03-01 to Present)

• Leverage expertise in student services, marketing, and technology to provide innovative solutions for clients

• Establish strategic partnerships and collaborations to expand the company's reach and impact

• Oversee all aspects of business operations, including financial management, project planning, and team leadership

Career Progression

Financial Aid Counselor, Wilmington University (2019-07-01 to 2022-12-01)

• Provided comprehensive financial aid guidance and support to prospective and current students

• Collaborated with the financial aid team to streamline processes and improve the overall student experience

• Played a key role in the university's retention efforts by identifying and addressing financial barriers

UIC Representative, Wilmington University (2011-07-01 to 2019-07-01)

• Served as the primary point of contact for students, providing academic and administrative support

• Facilitated the enrollment process, guiding students through admissions, registration, and course selection

• Contributed to the development of student-centered initiatives and programs to enhance the university's offerings

CAE, Comcast (2009-01-01 to 2011-01-01)

• Provided exceptional customer service and technical support to Comcast clients

• Demonstrated strong problem-solving skills and the ability to work effectively in a fast-paced environment

• Recognized for exceptional performance and awarded multiple accolades for customer satisfaction

Academic Background

Gary holds a Bachelor of Science in Business Administration from Wilmington University, where he specialized in Marketing. Throughout his academic journey, he has consistently demonstrated a strong commitment to student success and has been recognized for his contributions to the university community.

Areas of Expertise

• Student services and support

• Higher education administration

• Financial aid counseling

• Instructional design and teaching

• Digital marketing and media production

• Project management and team leadership

Professional Impact

• Spearheaded the implementation of a new student information system, resulting in a 25% reduction in student service response times

• Developed and facilitated a series of financial literacy workshops that helped over 500 students better manage their educational expenses

• Collaborated with the marketing team to create a comprehensive social media strategy, leading to a 35% increase in student engagement and brand awareness

Conclusion

Gary Mayo's diverse experience and unwavering dedication to student success position him as a valuable asset in the higher education sector. With a proven track record of driving positive change and a deep commitment to professional development, Gary is poised to continue making a meaningful impact on the lives of students and the broader academic community.