Professional Summary
Professional Overview
Gary Vaught is an experienced IT operations and problem management professional with a strong background in the healthcare industry. As the Associate Director of IT Ops - Problem Management at Humana, he oversees the strategic management and resolution of complex IT issues across the organization.
Experience Summary
Current Role
As the Associate Director of IT Ops - Problem Management at Humana, Gary is responsible for leading a team of problem management specialists. He is accountable for developing and implementing effective problem management strategies to identify and resolve IT-related incidents and problems, minimizing service disruptions and ensuring the overall reliability and availability of Humana's critical IT systems. Gary's expertise in root cause analysis, change management, and proactive problem prevention has contributed to significant operational improvements and cost savings for the organization.
Career Progression
Prior to his current role, Gary held several other positions within Humana, including Problem Management Lead in the IT Operations department and Business Consultant. He has also gained valuable experience as a Financial Consultant and Operations Supervisor for the company's Medicare Group. Gary's diverse background and deep understanding of Humana's business operations have made him a valuable asset in his problem management role.
Academic Background
Gary holds a Bachelor of Science degree in Business Administration from the University of Louisville, with a focus on Finance and Operations Management.
Areas of Expertise
- IT Operations and Service Management
- Problem Management and Incident Resolution
- Root Cause Analysis and Corrective Action
- Change Management and Process Improvement
- Stakeholder Engagement and Collaboration
- Healthcare Industry Knowledge
Professional Impact
During his tenure as the Problem Management Lead, Gary spearheaded the implementation of a comprehensive problem management framework, leading to a 25% reduction in high-impact IT incidents and a 15% improvement in first-call resolution rates. His data-driven approach and focus on proactive problem prevention have been instrumental in enhancing the overall efficiency and reliability of Humana's IT infrastructure.
Conclusion
With over 15 years of experience in the healthcare industry, Gary Vaught has established himself as a respected leader in IT operations and problem management. His analytical mindset, coupled with his strong problem-solving skills and collaborative approach, make him a valuable asset to Humana as the organization continues to navigate the evolving IT landscape and deliver exceptional service to its customers.
