Professional Role and Expertise
Gaurav Singh is the Founder and CEO of Verloop.io, a company recognized as the world’s leading customer support automation platform powered by conversational AI. He has led the company since its inception in 2015, driving innovation in AI-driven customer support automation and conversational marketing technology. His role encompasses strategic leadership, product vision, and scaling Verloop.io’s operations globally.
Gaurav Singh's professional background extends over a decade of experience in building and scaling technology startups, with a strong entrepreneurial foundation established early during his engineering studies at Jabalpur Engineering College.
Company Overview and Market Position
Verloop.io specializes in conversational AI and customer support automation, enabling B2C brands to automate, personalize, and enhance customer interactions across multiple channels, including chat and voice AI. Under Gaurav Singh’s leadership, Verloop.io has attained significant industry recognition and considerable market traction:
- It holds a position among the top providers in AI chatbot development and conversational marketing.
- In 2023, Verloop.io achieved an Outstanding Achievement recognition from G2 Fall Awards, earning over 70 badges across various SaaS categories, reflecting broad customer trust and product excellence.
- The company reported a high employee satisfaction rating, with a 4.3-star average on Glassdoor based on 56 reviews, indicating a strong internal culture aligned with its growth ambitions.
- Verloop.io has demonstrated notable growth in key regions, including record-breaking revenue performance in the MENA region as of Q4 2024.
Strategic Initiatives and Industry Contributions
Gaurav Singh has positioned Verloop.io not only as a leading SaaS provider but also as an active contributor to industry thought leadership and innovation in AI-based customer experiences. Key initiatives include:
- Driving the development of voice and chat AI agents to scale automated customer support operations.
- Partnering strategically with other AI technology firms, such as Bobble AI, to enhance conversational experiences.
- Advocating for omnichannel support best practices, which focus on delivering delightfully seamless customer journeys.
- Enabling integration of WhatsApp Business APIs with AI chatbots to boost customer feedback loops and automate support in real time, particularly during and beyond the COVID-19 pandemic.
- Verloop.io’s AI-powered ‘Insurance Bot’ won the Best AI Technology Implementation award at the MEA Finance Awards 2021, signaling its technology's impact and adoption in finance sectors.
Public Speaking, Media Appearances, and Thought Leadership
Gaurav Singh is an invited speaker at prominent industry events, including WordCamp Pune 2013, Gitex Technology Week, and conversational AI congresses. He frequently shares insights on conversational AI applications in business through blog posts, interviews, and webinars on platforms like Forbes and Analytics Insight.
His public testimonies (e.g., SAASCON23 in 2024) emphasize Verloop.io’s dedication to innovation and customer-centric solutions, reinforcing his reputation as a visionary founder in the SaaS and AI domains.
Leadership Philosophy and Company Culture
Gaurav’s leadership emphasizes user-centric innovation and sustainable growth coupled with employee well-being. Under his direction, Verloop.io achieved the third-highest ever employee Net Promoter Score (eNPS) among companies with fewer than 100 employees, showcasing his commitment to fostering a positive organizational environment.
Education
- Engineering graduate from Jabalpur Engineering College, which laid the foundation for his technical and entrepreneurial pursuits.
Overall, Gaurav Singh’s profile reflects a seasoned technology entrepreneur with a strong focus on conversational AI innovation, scalable customer support solutions, and strategic business growth. His leadership at Verloop.io has positioned the company as a front-runner in the AI-driven support automation market, marked by significant industry awards, strategic partnerships, and regional expansion.
