Gauresh Narse

Sales Head | Merchant Insights

Professional Overview

Gauresh Narse is an accomplished sales professional with over a decade of experience in the banking and financial services industry. As the Sales Head at Mintoak Innovations Private Limited, he oversees the company's sales strategy and execution, driving revenue growth and fostering strong relationships with key merchants. Additionally, he lends his expertise as a Merchant Insights specialist, leveraging his deep understanding of the industry to provide valuable insights and solutions to Mintoak's clients.

Experience Summary

Current Role

Sales Head, Mintoak Innovations Private Limited (2019 - Present)

• Responsible for leading the sales team and developing effective sales strategies to expand Mintoak's client base and market share

• Manages a team of sales professionals, providing guidance, coaching, and mentorship to ensure optimal performance and achievement of sales targets

• Builds and maintains strong relationships with key merchants, understanding their pain points and requirements to deliver tailored solutions

• Analyzes market trends and competitor activities to inform Mintoak's sales approach and product development

Merchant Insights, Mintoak Innovations Private Limited (2019 - Present)

• Leverages extensive industry knowledge to provide valuable insights and recommendations to Mintoak's merchant partners

• Collaborates with the product team to ensure Mintoak's offerings address the evolving needs of the merchant community

• Contributes to the development of innovative solutions that enhance the merchant experience and drive business growth

Career Progression

Product Support Manager, YES BANK (2017 - 2018)

• Managed a team of technical specialists responsible for providing product support and troubleshooting to the bank's merchant clients

• Improved customer satisfaction by implementing efficient processes and training programs to enhance the team's responsiveness and problem-solving capabilities

Merchant Relationship Manager, HDFC Bank (2013 - 2017)

• Maintained a portfolio of high-value merchant clients, providing personalized service and tailored solutions to meet their evolving business needs

• Consistently exceeded sales targets and contributed to the growth of the bank's merchant-acquiring business

Team Leader (Sales), Volkswagen Mumbai West (2010 - 2013)

• Supervised a team of sales professionals, driving the successful delivery of sales targets and ensuring a superior customer experience

• Implemented innovative sales strategies and training programs that resulted in increased market share and customer loyalty

Academic Background

• Bachelor of Engineering in Computer Science, University of Mumbai

Areas of Expertise

• Retail banking and merchant services

• Sales strategy and team management

• Customer relationship management

• Product knowledge and technical support

• Data analysis and insights generation

Professional Impact

• Consistently exceeded sales targets and grew Mintoak's merchant client base by 25% within the first two years

• Developed and implemented a comprehensive merchant insights program that enabled Mintoak to better serve its clients and improve product offerings

• Recognized for exceptional customer service and problem-solving skills, leading to high merchant satisfaction and retention rates

Conclusion

Gauresh Narse's extensive experience in the banking and financial services industry, combined with his strong sales acumen and customer-centric approach, make him a valuable asset to Mintoak Innovations Private Limited. As the Sales Head and Merchant Insights specialist, he is well-positioned to drive the company's continued growth and success while delivering exceptional value to Mintoak's merchant partners.