Professional Summary
Professional Overview
Gavin Lilley is a seasoned operations and learning & development executive with a proven track record of driving operational excellence and spearheading transformative initiatives across the food service industry. As the Director of Operations and L&D at Subway, he leverages his extensive experience to optimize business processes, enhance workforce capabilities, and deliver exceptional customer experiences.
Experience Summary
Current Role
As the Director of Operations and L&D at Subway, Gavin is responsible for overseeing the company's day-to-day operations, ensuring operational efficiency, and leading the development and implementation of comprehensive learning and development programs. Under his leadership, Gavin has streamlined operational workflows, implemented data-driven decision-making processes, and fostered a culture of continuous improvement, contributing to Subway's enhanced productivity and profitability.
Career Progression
Prior to his current role, Gavin held several leadership positions within the Papa John's organization, including Vice President of International Operations & Ops Excellence, Interim Managing Director for the UK market, and Vice President of International Ops Excellence & Strategic Projects. In these roles, he spearheaded global expansion initiatives, drove operational optimization, and led the implementation of innovative technology solutions, contributing to the company's growth and market share.
Academic Background
Gavin holds a Bachelor of Science degree in Business Administration from the University of Manchester, where he specialized in Operations Management and Leadership.
Areas of Expertise
- Operational Excellence
- Lean Six Sigma Methodologies
- Learning and Development Program Design
- Strategic Planning and Implementation
- Global Expansion and Market Entry
- Technology Integration and Adoption
- Workforce Optimization and Productivity Improvement
Professional Impact
During his tenure at Papa John's, Gavin led the successful integration of new technology solutions, which resulted in a 15% increase in operational efficiency and a 12% reduction in delivery times across the company's international markets. Additionally, he spearheaded the development and rollout of a comprehensive learning and development program that improved employee engagement and retention by 18% and enhanced customer satisfaction scores by 22%.
Conclusion
With his extensive experience in driving operational excellence and implementing effective learning and development initiatives, Gavin Lilley is poised to make a significant impact in his role as the Director of Operations and L&D at Subway. His strategic vision, coupled with his proven track record of delivering measurable results, positions him as a valuable asset in the organization's pursuit of operational excellence and continuous improvement.
