Gayathri Natarajan
Vice President and Head of Coding Operations
Professional Overview
Gayathri Natarajan is a seasoned healthcare operations executive with over 18 years of experience in the medical coding and revenue cycle management industry. As the Vice President and Head of Coding Operations at Access Healthcare Services, she is responsible for leading a team of coding professionals and driving operational excellence in the organization's coding and compliance functions.
Experience Summary
Current Role
In her current role as Vice President and Head of Coding Operations at Access Healthcare Services, Gayathri is responsible for overseeing the coding operations, quality assurance, and compliance processes. She leads a team of over 200 coding professionals and is instrumental in driving process improvements, enhancing productivity, and ensuring adherence to industry regulations and best practices. Under her leadership, the coding operations have consistently achieved high accuracy rates and exceeded client service level agreements.
Career Progression
Prior to her current role, Gayathri held various leadership positions at Access Healthcare Services, including Assistant Vice President and Head of Coding Operations, and Director of Coding Transitions, Quality, Training, and Compliance. She played a crucial role in streamlining the organization's coding operations, implementing robust quality control measures, and developing comprehensive training programs to enhance the skills and knowledge of the coding team.
Before joining Access Healthcare Services, Gayathri held the position of BPO Associate Director at NTT DATA Services, where she managed medical coding and revenue cycle management operations. She also spent over a decade at Dell International Services India Private Limited, where she progressed from a Process Delivery and Transition Manager to a leadership role in the medical coding domain.
Academic Background
Gayathri holds a Bachelor's degree in Commerce from the University of Madras. She is a certified Professional Coder (CPC) and has completed various industry-specific training programs to stay updated with the evolving healthcare regulations and coding practices.
Areas of Expertise
- Medical coding and compliance
- Process optimization and workflow management
- Team leadership and development
- Strategic planning and execution
- Client relationship management
- Healthcare industry regulations and best practices
Professional Impact
Under Gayathri's leadership, the coding operations at Access Healthcare Services have consistently achieved industry-leading accuracy rates, contributing to the company's reputation as a trusted partner for healthcare providers. She has spearheaded the implementation of advanced technology solutions and data-driven analytics to enhance the efficiency and productivity of the coding team. Gayathri's expertise in driving process improvements and fostering a culture of continuous learning has been instrumental in the organization's ability to adapt to the evolving healthcare landscape.
Conclusion
Gayathri Natarajan is a seasoned healthcare operations executive with a proven track record of driving operational excellence and delivering tangible results. Her deep understanding of the medical coding industry, coupled with her strong leadership skills and strategic vision, make her a valuable asset to Access Healthcare Services. Gayathri is committed to leveraging her expertise to support the organization's growth and deliver exceptional service to its clients.
