Gayatri B
AVP - Product Manager - Cards | Chennai, Tamil Nadu, India
Professional Overview
Gayatri B is an accomplished financial services professional with over 15 years of diverse experience in operations, product management, and client engagement. As the AVP - Product Manager - Cards at Equitas Small Finance Bank, she is responsible for leading the strategy, development, and execution of the bank's credit and debit card product portfolio. Gayatri's expertise spans the entire product lifecycle, from market research and feasibility analysis to implementation, optimization, and performance monitoring.
Experience Summary
Current Role
Gayatri currently serves as the AVP - Product Manager - Cards at Equitas Small Finance Bank, where she has been instrumental in driving the bank's credit and debit card business since December 2021. In this role, she is responsible for formulating and executing the product strategy, managing the end-to-end product development lifecycle, and ensuring seamless implementation and delivery. Gayatri's data-driven approach and strong analytical skills have enabled her to identify and capitalize on emerging market trends, resulting in the successful launch of several innovative card products that have contributed to the bank's growth and profitability.
Career Progression
Prior to her current role, Gayatri held various leadership positions in the banking and financial services industry. She served as an Operations Manager at Axis Bank, where she was instrumental in streamlining operations and improving customer service. Gayatri also held roles as a Deputy Manager-Gold Loan Credit & Ops at Axis Bank and a Senior Officer PL & Autoloan Ops at ICICI Bank, where she honed her expertise in credit management, operations, and customer relationship management.
Academic Background
Gayatri holds a Bachelor's degree in Commerce from the University of Madras, where she graduated with distinction. Her strong academic background, combined with her professional experience, has equipped her with a unique blend of financial acumen and operational excellence.
Areas of Expertise
- Product management and strategy
- Credit and debit card operations
- Market research and feasibility analysis
- Customer relationship management
- Process optimization and efficiency improvement
- Data analysis and performance monitoring
Professional Impact
Throughout her career, Gayatri has consistently demonstrated her ability to drive positive change and deliver tangible results. As an Operations Manager at Axis Bank, she implemented process improvements that led to a 20% reduction in customer complaint resolution time, and her data-driven insights and recommendations contributed to a 15% increase in the bank's gold loan portfolio. In her current role at Equitas Small Finance Bank, Gayatri has been instrumental in the successful launch of several innovative credit and debit card products, which have collectively contributed to a 12% year-on-year increase in the bank's card business revenue.
Conclusion
Gayatri's extensive experience, combined with her strategic mindset and customer-centric approach, make her a valuable asset to Equitas Small Finance Bank. As the AVP - Product Manager - Cards, she continues to play a pivotal role in the bank's growth and profitability, driving innovation and delivering exceptional results for the organization and its customers.
