Genie Strauss
Director, Patient Financial Services
Willis, Texas, United States
Professional Overview
Genie Strauss is an experienced healthcare financial executive with a proven track record of driving operational excellence and revenue optimization within the patient financial services domain. As the Director of Patient Financial Services at Community Health Systems, she leverages her extensive industry knowledge and strategic leadership capabilities to enhance financial performance and improve the patient experience.
Experience Summary
Current Role
Genie currently serves as the Director of Patient Financial Services at Community Health Systems, a leading healthcare provider organization. In this role, she is responsible for overseeing all aspects of the patient financial services function, including billing, collections, and revenue cycle management. Under her guidance, the team has consistently exceeded revenue targets and achieved industry-leading patient satisfaction scores.
Genie's key achievements in her current role include:
- Implemented a comprehensive revenue cycle optimization program that resulted in a 12% increase in net collections over the past two years
- Spearheaded the implementation of a patient-centric financial counseling program, leading to a 15% reduction in bad debt write-offs
- Developed and executed a strategic workforce management plan, driving a 20% improvement in employee productivity and reducing operational costs by 8%
Career Progression
Prior to her current position, Genie held the role of Senior Revenue Cycle Manager at Memorial Hermann Health System, where she was instrumental in streamlining the organization's revenue cycle processes and improving overall financial performance. Earlier in her career, she served as a Financial Analyst at Baylor Scott & White Health, where she played a key role in data analysis and financial reporting initiatives.
Academic Background
Genie holds a Bachelor of Science in Accounting from the University of Texas at Austin and a Master of Business Administration from the University of Houston. She is a Certified Healthcare Financial Professional (CHFP) and a member of the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Financial planning and analysis
- Performance optimization and process improvement
- Strategic leadership and team management
Professional Impact
Genie's dedication to driving operational excellence and improving the patient financial experience has earned her recognition within the healthcare industry. She has been a featured speaker at industry conferences, sharing her insights on best practices in patient financial services and revenue cycle management. Genie's commitment to professional development and her involvement in industry organizations have also contributed to her reputation as a thought leader in her field.
Conclusion
With her extensive experience, strategic mindset, and passion for healthcare, Genie Strauss is poised to continue making a significant impact on the patient financial services landscape. Her ability to optimize revenue cycles, enhance the patient experience, and lead high-performing teams positions her as a valuable asset to Community Health Systems and the broader healthcare industry.
