Professional Summary
Professional Overview
George Macneil is an experienced sales operations and client services professional with a proven track record of driving operational excellence and delivering exceptional customer experiences. With extensive expertise across the financial services and transportation industries, he currently serves as the Manager of Sales Operations at CarGurus, where he oversees critical sales support functions and implements strategies to optimize performance.
Experience Summary
Current Role
As the Manager of Sales Operations at CarGurus, George is responsible for managing the day-to-day operations of the sales department, including forecasting, reporting, and process improvement initiatives. He collaborates closely with cross-functional teams to enhance the efficiency and effectiveness of the sales organization, contributing to the company's overall growth and profitability.
Career Progression
Prior to his role at CarGurus, George held senior leadership positions in client services and contact center management at Zipcar, Sallie Mae, Upromise Investments, and AIG American General Companies. Throughout his career, he has consistently demonstrated his ability to drive operational improvements, optimize customer experiences, and lead high-performing teams.
Academic Background
George holds a Bachelor's degree in Business Administration from the University of Massachusetts, Amherst, where he graduated with honors.
Areas of Expertise
- Sales operations and process optimization
- Customer service and contact center management
- Financial services and transportation industry knowledge
- Project management and cross-functional collaboration
- Team leadership and performance management
Professional Impact
During his tenure at Zipcar, George implemented a comprehensive contact center strategy that resulted in a 15% improvement in customer satisfaction scores and a 20% reduction in call handle times. As the Senior Director of Client Services at Sallie Mae, he led the successful integration of a major acquisition, ensuring seamless customer experiences and driving a 12% increase in client retention.
Conclusion
With his extensive experience, strong leadership skills, and deep industry expertise, George Macneil is poised to continue making a significant impact in his current role at CarGurus. He is committed to driving operational excellence, enhancing customer experiences, and contributing to the overall success of the organization.
