Professional Overview
George Roberts is a seasoned higher education professional with over 20 years of experience in online enrollment and student services. As the Senior Director of Online Enrollment and Student Services at UMass Global, he oversees all aspects of the university's online student experience, from application and enrollment to academic support and graduation.
Experience Summary
Current Role
In his current role as Senior Director of Online Enrollment and Student Services at UMass Global, George is responsible for leading a team of over 50 enrollment advisors and academic support specialists. Under his guidance, the university has seen a 25% increase in online student enrollment and a 15% improvement in student retention rates. George's strategic vision and data-driven approach have been instrumental in enhancing the overall quality of the online student experience.
Career Progression
Prior to his current role, George held the position of Assistant Director of Online Academic Advising at UMass Global, where he was instrumental in developing and implementing innovative advising strategies to support the university's growing online student population. Before that, he served as the Manager of Academic Advising at the University of Phoenix, where he led a team of advisors and contributed to the expansion of the university's online program offerings.
Academic Background
George holds a Master's degree in Higher Education Administration from the University of Southern California, where he graduated with distinction. He has also completed several professional development programs in online learning, student engagement, and data analytics.
Areas of Expertise
- Online enrollment management and student services
- Academic advising and student support
- Data-driven decision making and strategic planning
- Team leadership and organizational development
- Innovative online learning strategies and best practices
Professional Impact
George has been recognized for his contributions to the field of online higher education, having presented at several industry conferences and published articles in leading academic journals. He also serves on the advisory board of the Online Learning Consortium, where he provides strategic guidance on the development of best practices for online student success.
Conclusion
With his extensive experience, proven track record of success, and deep commitment to student-centered innovation, George Roberts is a respected leader in the field of online higher education. In his current role at UMass Global, he continues to drive transformative change and enhance the overall quality of the online student experience.
