Professional Summary
Professional Overview
Gerald Velasquez is a driven MBA candidate at the prestigious Yale School of Management, bringing a wealth of experience in the telecommunications industry. With a proven track record of excellence in quality management, customer experience, and project coordination, he is poised to leverage his expertise to drive strategic initiatives and deliver impactful results.
Experience Summary
Current Role
As an MBA candidate at Yale School of Management, Gerald is immersing himself in a rigorous curriculum, honing his leadership, analytical, and problem-solving skills. He is actively engaging in case studies, collaborative projects, and experiential learning opportunities to deepen his understanding of business strategy, finance, and innovation.
Career Progression
Prior to his MBA studies, Gerald held various roles at leading telecommunications companies in Peru, including Entel Perú and DIRECTV Perú. He steadily advanced through the ranks, demonstrating his expertise in quality management, customer experience, and process improvement. As the Head of Quality and Multichannel Experience at Entel Perú, he spearheaded initiatives that enhanced operational efficiency, improved customer satisfaction, and streamlined cross-functional collaboration.
Earlier in his career, Gerald gained valuable experience as an Analyst in the areas of project management, debt administration, and systems engineering, further enhancing his versatility and problem-solving capabilities.
Academic Background
Gerald holds a Bachelor's degree in Systems Engineering from the Universidad Nacional de Ingeniería in Peru. His decision to pursue an MBA at Yale School of Management reflects his commitment to continuous learning and his ambition to develop a robust set of business acumen and strategic leadership skills.
Areas of Expertise
- Quality management and process improvement
- Customer experience optimization
- Project coordination and implementation
- Analytical and problem-solving skills
- Cross-functional collaboration and team leadership
Professional Impact
Throughout his career, Gerald has demonstrated a keen ability to drive positive change and deliver tangible results. At Entel Perú, he played a pivotal role in enhancing the company's multichannel customer experience, leading to improved customer satisfaction and operational efficiency. His analytical mindset and strategic thinking have enabled him to identify pain points, devise innovative solutions, and implement effective changes that have had a measurable impact on his organization's performance.
Conclusion
With his diverse professional experience, strong academic foundation, and unwavering commitment to excellence, Gerald Velasquez is poised to make a significant impact in the business world. As he embarks on his MBA journey at Yale, he is eager to apply his expertise, hone his leadership abilities, and position himself for a transformative career trajectory.
