Gerardo Correa Calderon

Salesforce Specialist

Professional Overview

Gerardo Correa Calderon is a seasoned Salesforce Specialist with a diverse background in revenue operations, customer success, and international trade. He leverages his expertise in Salesforce administration, data analysis, and business process optimization to drive digital transformations and enhance organizational efficiency.

Experience Summary

Current Roles

Salesforce Specialist, Ontop (2024-05-01 to Present)

• Serving as the in-house Salesforce expert, responsible for system administration, configuration, and customization to support the company's growing business needs

• Collaborating cross-functionally to design and implement Salesforce solutions that automate workflows, improve data visibility, and enhance user experience

• Providing training and technical support to end-users, ensuring seamless adoption and utilization of the Salesforce platform

Revenue Operations Specialist, Ontop (2023-02-01 to Present)

• Responsible for analyzing sales data, identifying trends, and generating actionable insights to optimize the company's revenue generation strategies

• Streamlining revenue-related processes, such as lead management, opportunity tracking, and sales forecasting, to improve overall sales efficiency

Career Progression

Consultor, Deloitte (2022-08-01 to 2023-02-01)

• Provided Salesforce consulting services to clients, including system implementation, customization, and integration with other business systems

• Collaborated with cross-functional teams to design and deploy Salesforce-based solutions that addressed client's specific business challenges

Profesional de Exportaciones - Gerencia de Químicos y Ciencias de la Vida, PROCOLOMBIA (2022-05-01 to 2022-08-01)

• Supported the export promotion efforts of Colombian chemical and life sciences companies, providing market insights, trade opportunities, and strategic guidance

Customer Success Analyst, Ontop (2022-01-01 to 2022-05-01)

• Analyzed customer data to identify areas for service improvement and enhance the overall customer experience

• Collaborated with the product and engineering teams to implement customer-centric enhancements to the Ontop platform

Academic Background

Gerardo holds a Bachelor's degree in Business Administration from Universidad Externado de Colombia, where he graduated with distinction.

Areas of Expertise

• Salesforce administration and customization

• Revenue operations and data analysis

• Customer success and experience optimization

• Business process improvement and automation

• International trade and export promotion

Professional Impact

Throughout his career, Gerardo has demonstrated a talent for leveraging technology to drive organizational efficiency and enhance the customer experience. As a Salesforce Specialist, he has played a pivotal role in optimizing Ontop's sales and revenue operations, contributing to the company's continued growth and success. With his deep understanding of Salesforce and his ability to translate business requirements into digital solutions, Gerardo is poised to make a lasting impact in the technology and operations landscape.