Gergana Maksimova

Head of People Operations
_Sofia, Bulgaria_

Professional Overview

Gergana Maksimova is an experienced People Operations leader with a proven track record of driving strategic human resource initiatives and optimizing talent management processes. With a strong background in the blockchain and Web3 industry, she specializes in cultivating high-performing, adaptable teams that thrive in fast-paced, innovative environments.

Experience Summary

Current Role

Head of People Operations, LimeChain - Blockchain & Web3 Solutions (2025-01-01 to Present)

• Oversees all aspects of people operations, including talent acquisition, employee onboarding, performance management, and HR policy development

• Spearheaded the implementation of a comprehensive upskilling program, resulting in a 25% increase in employee skill proficiency within the first 6 months

• Partnered with cross-functional leaders to develop a robust succession planning framework, ensuring seamless transitions and talent pipeline visibility

• Introduced data-driven HR analytics to inform strategic decision-making, leading to a 15% improvement in employee retention rates

Career Progression

Human Resources Generalist, LimeChain - Blockchain & Web3 Solutions (2024-07-01 to 2025-01-01)

• Provided HR support across all areas, including employee relations, benefits administration, and policy compliance

• Collaborated with the People Operations team to streamline onboarding and offboarding processes, improving new hire satisfaction by 30%

• Assisted in the design and rollout of a new performance management system, driving a 20% increase in employee engagement scores

Talent Admin, LimeChain - Blockchain & Web3 Solutions (2023-07-01 to 2025-01-01)

• Managed the full-cycle recruitment process, partnering with hiring managers to identify and attract top-tier talent

• Implemented applicant tracking and candidate relationship management systems, improving hiring efficiency by 40%

• Provided HR administrative support, including employee data management and payroll coordination

Recruiter, TELUS International Bulgaria (2021-10-01 to 2023-07-01)

• Executed strategic talent acquisition initiatives, resulting in a 15% reduction in time-to-fill for critical roles

• Developed and delivered engaging employer branding campaigns, contributing to a 20% increase in qualified applicant pool

Subject Matter Expert, TELUS International Bulgaria (2016-04-01 to 2021-10-01)

• Demonstrated excellence in customer service and technical support, consistently exceeding key performance indicators

• Recognized as a top-performing team member, earning several awards and accolades for outstanding contributions

Academic Background

Bachelor of Science in Business Administration, University of National and World Economy, Sofia, Bulgaria

Areas of Expertise

• Talent Acquisition and Management

• Employee Engagement and Retention

• HR Policy Development and Implementation

• Workforce Planning and Organizational Design

• Performance Management and Succession Planning

• HR Analytics and Data-Driven Decision Making

Professional Impact

• Spearheaded the implementation of a comprehensive upskilling program, resulting in a 25% increase in employee skill proficiency within the first 6 months

• Partnered with cross-functional leaders to develop a robust succession planning framework, ensuring seamless transitions and talent pipeline visibility

• Introduced data-driven HR analytics to inform strategic decision-making, leading to a 15% improvement in employee retention rates

• Collaborated with the People Operations team to streamline onboarding and offboarding processes, improving new hire satisfaction by 30%

• Implemented applicant tracking and candidate relationship management systems, improving hiring efficiency by 40%

• Executed strategic talent acquisition initiatives, resulting in a 15% reduction in time-to-fill for critical roles

Conclusion

Gergana Maksimova is a dynamic People Operations leader with a proven track record of driving strategic HR initiatives and optimizing talent management processes in the blockchain and Web3 industry. With a keen focus on data-driven decision-making, employee development, and cross-functional collaboration, she is poised to continue making a significant impact on the organizations she serves.