Professional Overview
Ghadeer Tayliakh is a seasoned Quality Operations Manager with a strong background in the technology and customer service industries. Currently based in Jordan, Ghadeer leverages her expertise in quality management, technical support, and team leadership to drive operational excellence. Her key expertise areas include quality assurance, technical support, and team management, with a focus on the technology and telecommunications sectors.
Experience Summary
Current Role
As a Quality Operations Manager at Concentrix, Ghadeer is responsible for overseeing quality operations, leading teams, and implementing process improvements. Her key responsibilities include developing and implementing quality standards, conducting audits, and analyzing performance metrics. Notably, Ghadeer has achieved significant improvements in quality scores and customer satisfaction ratings during her tenure.
Career Progression
Ghadeer's career progression is marked by steady growth and increasing responsibility. Prior to her current role, she held positions as Team Manager, Quality Coach, and Technical Support Advisor at Concentrix. Earlier in her career, she worked as a Quality Assurance Analyst and Customer Services Agent at Crystel.co, and as a Training Specialist at Umniah. These roles have equipped her with a deep understanding of quality management, technical support, and team leadership.
Academic Background
Ghadeer holds a Master's degree in Computer Engineering from the German Jordanian University and a Bachelor's degree in Communication and Computer Engineering from the Applied Science University - ASU. Her academic background has provided a solid foundation in computer engineering and communication, with a strong emphasis on technical skills and analytical thinking.
Areas of Expertise
Ghadeer's areas of expertise include:
Industry-specific skills: quality management, technical support, and customer service
Technical competencies: computer engineering, communication engineering, and quality assurance
* Leadership and management capabilities: team management, process improvement, and performance analysis
Professional Impact
While specific project details are not available, Ghadeer's contributions to her organizations have been marked by improvements in quality scores, customer satisfaction ratings, and team performance. Her leadership and management capabilities have enabled her to drive operational excellence and achieve measurable results.
Conclusion
Ghadeer Tayliakh is a dedicated and results-driven Quality Operations Manager with a strong background in quality management, technical support, and team leadership. With a focus on driving operational excellence and improving customer satisfaction, Ghadeer is well-positioned to continue making significant contributions to her organization. Her unique blend of technical expertise, leadership capabilities, and industry knowledge makes her a valuable asset to any organization.
