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Gianluca Testa

Gianluca Testa


Sales & Customer Service Director, Qatar Railways Company (Qatar Rail)



Professional Overview


Gianluca Testa is an accomplished sales and customer service executive with extensive experience in the transportation and aviation industries. As the Sales & Customer Service Director at Qatar Railways Company (Qatar Rail), he leverages his expertise to drive business growth, enhance customer satisfaction, and contribute to the company's strategic objectives.

Experience Summary



Current Role


As the Sales & Customer Service Director at Qatar Railways Company (Qatar Rail), Gianluca is responsible for leading the sales and customer service functions. In this role, he oversees the development and implementation of effective sales strategies, manages a team of sales professionals, and ensures the delivery of exceptional customer experiences. Gianluca's leadership has been instrumental in expanding the company's client base and strengthening its market position.

Career Progression


Prior to his current role, Gianluca held various leadership positions within the Alitalia Società Aerea Italiana S.p.A., where he served as the Regional General Manager for the Middle East & Africa and Asia & Oceania regions. In these roles, he successfully led sales and distribution initiatives, driving revenue growth and strengthening the company's presence in these key markets. Gianluca also served as the President of the Italian Chamber of Commerce in Japan, further demonstrating his versatility and global expertise.

Earlier in his career, Gianluca held sales and pricing management roles at Air One, where he gained valuable experience in the aviation industry.

Academic Background


Gianluca holds a comprehensive educational background, with a focus on business and management. He has completed his studies and holds relevant qualifications in these areas.

Areas of Expertise


  • Sales strategy development and execution

  • Customer service optimization and client relationship management

  • Regional business development and market expansion

  • Cross-cultural team leadership and coordination

  • Pricing and revenue management

  • Aviation and transportation industry knowledge


Professional Impact


Throughout his career, Gianluca has consistently demonstrated his ability to drive business success and deliver measurable results. His leadership and strategic contributions have led to significant growth and customer satisfaction for the organizations he has served.

Conclusion


With his extensive experience, proven track record, and diverse industry knowledge, Gianluca Testa is a valuable asset to the Qatar Railways Company (Qatar Rail). As the Sales & Customer Service Director, he is poised to continue his success in driving sales, enhancing customer experiences, and contributing to the company's overall growth and market leadership.