Professional Overview

Gilbert Minaya is a seasoned Technology Support Specialist currently based in Boston, Massachusetts, United States. In his current role, he leverages his expertise in technical support and service desk operations to drive excellence in the financial services industry.

Experience Summary

Current Role

Gilbert Minaya is currently serving as a Technology Support Specialist at Eastern Bank, a position he has held since May 1, 2023. Although specific details about his current responsibilities and achievements are not available, his role likely involves providing top-tier technical support to ensure seamless bank operations.

Career Progression

Gilbert's career trajectory showcases a steady progression in the technical support domain. Notable previous roles include Technical Support Specialist at firstPRO, Inc., where he worked from August 1, 2022, to May 1, 2023, and Remote Service Desk Specialist at Trillium Professional from February 1, 2021, to August 1, 2022. Earlier in his career, he served as an IT Technician at Geek Squad from May 1, 2017, to April 1, 2020. These roles have contributed to his growth and expertise in managing service desks, troubleshooting, and technical issue resolution.

Areas of Expertise

Gilbert's expertise spans across industry-specific skills in financial services and technical competencies including but not limited to service desk management, technical support, and issue resolution. His experience indicates strong analytical and problem-solving skills, with the ability to work in fast-paced environments.

Professional Impact

Although specific details on notable projects or initiatives led by Gilbert are not available, his contributions to the organizations he has worked with are underscored by his consistent career progression and the trust placed in him by his current and previous employers.

Conclusion

Gilbert Minaya's professional trajectory highlights a dedicated and skilled Technology Support Specialist with a focus on delivering high-quality technical support services. His current role at Eastern Bank signifies his continued growth and commitment to the financial services industry. With his strong background in technical support and service desk operations, Gilbert is well-positioned to contribute to the success of his organization and the industry at large.