GM

Gill Marchbank

Gill Marchbank


Co-Founder & CEO

Professional Overview


Gill Marchbank is the Co-Founder and Chief Executive Officer of ResQ Limited, a leading provider of contact center and business process outsourcing solutions. With over 25 years of industry experience, Gill has established a reputation as a visionary leader, driving innovation and delivering exceptional results in the contact center and BPO sectors.

Experience Summary



Current Role


As Co-Founder and CEO of ResQ Limited, Gill is responsible for setting the strategic direction of the organization, overseeing operations, and driving continuous improvement across the business. Under her leadership, ResQ has grown to become one of the largest independent contact center providers in the UK, serving a diverse portfolio of clients across various industries. Gill's keen focus on service excellence, operational efficiency, and employee engagement has been instrumental in positioning ResQ as a trusted partner for its clients.

Career Progression


Prior to co-founding ResQ, Gill held senior leadership roles at prominent organizations in the contact center and IT services industries. As the Senior Director of Operations at ICT Group, she was instrumental in driving process optimization and improving service delivery. Earlier in her career, Gill served as a Manager at Salesforce Australia, where she honed her expertise in customer relationship management and contact center operations.

Academic Background


Gill holds a Bachelor's degree in Business Administration from the University of Hull, where she graduated with distinction. Her academic achievements and commitment to continuous learning have played a vital role in shaping her professional development and her ability to lead innovative business strategies.

Areas of Expertise


  • Contact center and business process outsourcing operations

  • Organizational leadership and strategic planning

  • Process optimization and operational efficiency

  • Customer relationship management (CRM) and service delivery

  • Talent management and employee engagement


Professional Impact


Under Gill's leadership, ResQ has consistently achieved significant growth, winning numerous industry awards and accolades for its service quality and operational excellence. She has been instrumental in driving the company's expansion into new markets and diversifying its service offerings to better meet the evolving needs of its clients. Gill's commitment to innovation and her ability to foster a culture of continuous improvement have been key factors in ResQ's success.

Conclusion


Gill Marchbank's extensive experience, strategic vision, and unwavering dedication to service excellence have positioned her as a respected leader in the contact center and BPO industry. As the Co-Founder and CEO of ResQ Limited, she continues to drive the company's growth, innovation, and market leadership, while making meaningful contributions to the industry as a whole.