Gina Originario

Customer Care Coordinator | Certified Luxury Travel Consultant

Professional Overview

Gina Originario is a versatile customer service professional with extensive experience in the retail and luxury industries. She currently serves as a Customer Care Coordinator at Midi Health, where she is responsible for delivering exceptional client support and enhancing the overall customer experience. Additionally, Gina is a Certified Luxury Travel Consultant at Fora Travel, leveraging her deep industry knowledge to curate personalized travel experiences for discerning clientele.

Experience Summary

Current Roles

Customer Care Coordinator, Midi Health (2022-04-01 to Present)

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring customer satisfaction

• Collaborate with cross-functional teams to identify and implement process improvements, enhancing efficiency and the customer journey

• Provide technical support and guidance to customers, demonstrating a deep understanding of Midi Health's products and services

Certified Luxury Travel Consultant, Fora Travel (2023-05-01 to Present)

• Curate bespoke travel itineraries for affluent clients, incorporating unique experiences and personalized recommendations

• Leverage industry connections and strategic partnerships to secure exclusive access and VIP privileges for clients

• Provide white-glove concierge services, anticipating and exceeding client needs throughout the travel experience

Career Progression

Consultant, GLG (2021-05-01 to 2022-04-01)

• Provided strategic advisory services to a diverse portfolio of clients, leveraging deep industry expertise and analytical insights

Director, Tiffany & Co. (2012-01-01 to 2020-01-01)

• Managed a team of sales associates, ensuring exceptional customer service and driving consistent sales growth

• Spearheaded the implementation of innovative retail strategies, leading to improved store operations and enhanced customer engagement

• Recognized for outstanding performance, earning multiple awards and promotions within the organization

Sales Manager & Operations Manager, Tiffany & Co. (2005-01-01 to 2012-01-01)

• Excelled in various leadership roles, demonstrating a talent for driving operational efficiency and fostering a positive work culture

Academic Background

• Bachelor of Arts in Business Administration, University of California, Berkeley

Areas of Expertise

• Customer service and client relationship management

• Luxury retail operations and sales strategy

• Travel industry expertise and high-end client servicing

• Team leadership and process optimization

• Analytical thinking and problem-solving

Professional Impact

• Consistently recognized for exceptional customer service, receiving numerous commendations and positive client feedback

• Contributed to the successful launch of several new product lines and service offerings, driving increased customer engagement and revenue growth

• Served as a mentor and trainer, sharing best practices and equipping team members with the skills to deliver outstanding customer experiences

Conclusion

Gina Originario is a seasoned customer service professional with a proven track record of delivering exceptional client support and driving continuous improvement. Her extensive experience in the retail and luxury industries, combined with her Certified Luxury Travel Consultant certification, uniquely positions her to excel in her current roles and contribute to the continued success of her organizations.