Professional Overview
Gizem Karataş is a seasoned professional currently serving as a Customer Experience Manager, leveraging expertise in customer experience management and financial services to drive business growth and improvement. Key areas of expertise include customer experience strategy, team management, and process optimization, with a strong focus on the financial industry.
Experience Summary
Current Role
As a Customer Experience Manager at ING from 2019 to 2021, Gizem was responsible for developing and implementing customer experience strategies, managing cross-functional teams, and analyzing customer feedback to inform business decisions. Notable achievements include enhancing customer satisfaction and contributing to the development of customer-centric policies.
Career Progression
Gizem's career progression highlights a steady growth trajectory with notable roles including Collections Manager at QNB Finansbank, Assistant Buyer at Özsoy İnşaat A.Ş, Account Assistant at Figensoft, and Sales Manager at POLARİS AYAKKABI. These roles demonstrate a diverse skill set and adaptability across various industries, including finance, construction, and retail.
Academic Background
Gizem holds a degree from Bülent Ecevit University, completed between 2012 and 2017. While specific details on the field of study and specializations are not available, this educational foundation has contributed to her professional capabilities and analytical skills.
Areas of Expertise
Gizem's areas of expertise encompass customer experience management, team leadership, and process improvement. Her technical competencies include data analysis and strategic planning, with a focus on enhancing customer satisfaction and business efficiency. Leadership and management capabilities are evident through her experience in managing teams and implementing organizational changes.
Professional Impact
While specific details on notable projects or initiatives are not provided, Gizem's contributions to her previous roles, particularly in customer experience and collections management, indicate a strong ability to drive positive change and improvement within organizations.
Conclusion
Gizem Karataş's professional trajectory showcases a dedicated and results-driven individual with a strong background in customer experience management and financial services. Currently focused on leveraging her expertise to drive business growth and customer satisfaction, Gizem brings a unique value proposition to her role, combining strategic vision, team leadership, and a customer-centric approach to achieve measurable business outcomes.
