Professional Summary
Professional Overview
Glen Krynauw is an accomplished business leader with extensive experience in customer-centric strategy and market development. As the Director of Customer and Markets at Deloitte, he leverages his deep industry expertise to drive growth, enhance customer experience, and deliver innovative solutions.
Experience Summary
Current Role
Glen currently serves as the Director of Customer and Markets at Deloitte, a position he has held since July 2023. In this role, he is responsible for shaping the firm's customer-focused initiatives, identifying market opportunities, and spearheading the development of tailored solutions to meet the evolving needs of Deloitte's diverse client base.
Under Glen's leadership, the Customer and Markets team has achieved significant milestones, including the successful implementation of a data-driven customer insights program and the launch of a groundbreaking customer experience transformation framework. These initiatives have contributed to Deloitte's enhanced market positioning and strengthened client relationships.
Career Progression
Prior to his current role, Glen held the position of Project Manager and Business Process Consultant at Deloitte South Africa from 1998 to 2000. In this capacity, he played a pivotal role in optimizing business processes and driving operational efficiencies for the firm's clients. His ability to identify and address complex challenges, coupled with his strong project management skills, laid the foundation for his subsequent career advancement.
Academic Background
Glen holds a Bachelor's degree in Business Administration from the University of Pretoria, where he graduated with distinction. His academic achievements and specialized coursework in marketing, finance, and strategic management have equipped him with a robust understanding of the business landscape and the tools to navigate it effectively.
Areas of Expertise
- Customer experience strategy and transformation
- Market analysis and segmentation
- Business process optimization
- Project management and change leadership
- Strategic planning and execution
- Data-driven decision making
Professional Impact
Throughout his career, Glen has been instrumental in driving significant improvements in customer satisfaction, market share, and overall business performance for Deloitte's clients. His ability to translate complex data into actionable insights has enabled him to develop and implement targeted strategies that have consistently delivered tangible results.
Conclusion
With a proven track record of success and a deep commitment to driving customer-centric innovation, Glen Krynauw is poised to continue making a meaningful impact in his role as the Director of Customer and Markets at Deloitte. His expertise, leadership, and strategic vision position him as a valuable asset in helping organizations navigate the ever-evolving business landscape and achieve their growth objectives.
