Professional Summary

Professional Overview

Gloria Osardu is a seasoned leader in the field of UX research, brand, and consumer insights. As the Senior Director and Global Head of these functions at Yahoo, she oversees strategic initiatives that drive user-centric innovation and enhanced brand experiences.

Experience Summary

Current Role

In her current role at Yahoo, Gloria is responsible for leading a global team of UX researchers, brand strategists, and consumer insights experts. She works closely with cross-functional stakeholders to uncover user needs, inform product development, and strengthen the company's brand positioning. Under her guidance, the UX research and insights team has delivered impactful solutions that have improved customer satisfaction and driven business growth.

Career Progression

Prior to her role at Yahoo, Gloria held several leadership positions in the technology industry. She served as the Head of UX Research and Customer Insights at Amazon Web Services (AWS), where she led initiatives to enhance the user experience of the company's enterprise-level AI/ML platforms and consumer-facing digital identity and security solutions. Before that, she was the Senior Director and Head of Research and Insights at Gusto, where she played a pivotal role in shaping the company's product strategy and brand identity.

Academic Background

Gloria holds a Master's degree in Human-Computer Interaction from Carnegie Mellon University, where she specialized in user experience design and research methodologies.

Areas of Expertise

Gloria's expertise spans a diverse range of areas, including user experience research, brand strategy, consumer insights, and data-driven decision making. She is adept at leading cross-functional teams, driving innovation, and translating user needs into actionable business strategies. Her deep understanding of emerging technologies and their impact on user behavior has made her a valuable asset in the technology industry.

Professional Impact

Throughout her career, Gloria has been recognized for her ability to drive measurable business outcomes through her UX research and insights work. At AWS, she spearheaded initiatives that significantly improved customer satisfaction and engagement with the company's AI/ML and security platforms. At Gusto, her insights-driven approach helped the company refine its product offerings and strengthen its brand positioning in the small business market.

Conclusion

With over a decade of experience in the technology industry, Gloria Osardu has established herself as a respected leader in the field of UX research, brand, and consumer insights. Her ability to bridge the gap between user needs and business objectives, coupled with her strategic vision and cross-functional collaboration skills, make her a valuable asset to any organization seeking to deliver exceptional customer experiences and drive sustainable growth.