Professional Summary

Professional Overview

Grace Chen is an experienced Community Manager with a proven track record of building and nurturing thriving communities. With a strong background in engagement, program management, and content creation, she is adept at fostering meaningful connections and driving impactful initiatives. Leveraging her expertise in the education and technology sectors, Grace is dedicated to creating transformative experiences for diverse stakeholders.

Experience Summary

Current Roles

Community Manager, Armis (2024-08-01 to Present)

• Responsible for developing and executing comprehensive community engagement strategies to drive user growth, retention, and advocacy

• Oversee the planning and facilitation of interactive events, workshops, and discussion forums to foster a vibrant and collaborative community

• Serve as a subject matter expert, providing valuable insights and feedback to inform product development and feature enhancements

• Collaborate cross-functionally with marketing, customer success, and engineering teams to align community initiatives with broader organizational goals

Podcast Host, AudioLife Memoirs (2024-04-01 to Present)

• Host and produce a weekly podcast that explores the personal narratives and life experiences of diverse individuals

• Conduct in-depth interviews, craft compelling stories, and create engaging audio content that resonates with a wide audience

• Manage the full podcast production lifecycle, from guest outreach and scheduling to post-production and distribution

Writer, Freelance (2022-06-01 to Present)

• Contribute thought-provoking articles and blog posts on topics related to community management, educational technologies, and personal development

• Collaborate with various clients to create high-quality, data-driven content that informs and inspires readers

Career Progression

Community & Program Experience Lead, Quantic School of Business and Technology (2022-06-01 to 2024-08-01)

• Developed and implemented innovative community engagement strategies to drive student and alumni participation in virtual and in-person events

• Designed and facilitated interactive workshops, networking sessions, and career development programs to foster a strong sense of community

• Collaborated with the marketing and admissions teams to create content that showcased the school's unique value proposition and student experiences

Engagement Coordinator, Quantic School of Business and Technology (2021-01-01 to 2024-08-01)

• Managed the daily operations of the school's community engagement initiatives, including event planning, communication, and volunteer coordination

• Utilized data-driven insights to continuously optimize community programs and enhance the overall student experience

Admissions Counselor, Quantic School of Business and Technology (2019-11-01 to 2021-01-01)

• Provided personalized guidance and support to prospective students throughout the admissions process

• Conducted informational sessions and workshops to educate applicants on the school's curriculum, learning model, and admissions requirements

International Student Counselor, Academics International (2016-08-01 to 2020-11-01)

• Advised international students on academic and cultural adjustment, immigration regulations, and campus resources

• Collaborated with faculty and staff to ensure the successful integration and retention of international students

Academic Background

Grace holds a Bachelor of Arts degree in Communications from the University of California, Los Angeles (UCLA), where she graduated cum laude and was recognized for her outstanding academic achievements.

Areas of Expertise

• Community management and engagement

• Virtual and in-person event planning and facilitation

• Content creation and storytelling

• Student and alumni relations

• Admissions and enrollment counseling

• International student support and programming

Professional Impact

• Spearheaded the design and launch of a virtual alumni mentorship program at Quantic, resulting in a 25% increase in active program participation

• Developed a series of career development workshops that helped Quantic students secure over 100 internships and job placements within their target industries

• Hosted a popular podcast that has garnered over 10,000 downloads, featuring diverse guests and sharing inspiring personal narratives

Conclusion

With her diverse experience, strong interpersonal skills, and passion for creating transformative community experiences, Grace Chen is positioned to continue making a lasting impact in the education and technology sectors. Driven by a commitment to fostering meaningful connections and empowering others, she is poised to thrive in her role as a Community Manager and contribute to the ongoing success of Armis and its growing community.