Professional Summary
Professional Overview
Grace Cutting is a results-driven Partner Success Manager with a proven track record of driving client satisfaction and business growth. With extensive experience in the healthcare technology industry, she excels at building strong partnerships, optimizing account performance, and delivering exceptional customer experiences.
Experience Summary
Current Role
As the Partner Success Manager at Bend Health, Grace is responsible for managing a portfolio of strategic client accounts. She works closely with her partners to understand their unique business needs, develop customized solutions, and ensure seamless implementation and ongoing support. Through her collaborative approach and data-driven insights, Grace consistently helps her clients achieve their desired outcomes and maximize the value of their partnership.
Career Progression
Prior to her current role, Grace held various sales and account management positions, demonstrating a strong trajectory of professional growth. As an Account Manager at Charlie Health, she successfully managed a complex client base, driving revenue growth and maintaining high levels of customer satisfaction. Earlier in her career, she showcased her sales acumen as a Commercial Account Executive and Sales Development Representative at Virtuous, where she contributed to the company's expansion and market penetration.
Grace's diverse background also includes non-profit experience, as she previously served as a Board Member for DC Project Connect and held various roles at the Campaign for the Fair Sentencing of Youth, where she honed her skills in communications, partnerships, and program management.
Academic Background
Grace holds a Bachelor of Arts degree in Communications from the University of California, Berkeley, where she graduated with distinction.
Areas of Expertise
- Partner relationship management
- Strategic account planning and execution
- Client needs analysis and solution development
- Data-driven decision making and performance optimization
- Cross-functional collaboration and stakeholder alignment
- Effective communication and presentation skills
Professional Impact
Throughout her career, Grace has demonstrated a strong ability to drive measurable results for her clients. As an Account Manager at Charlie Health, she successfully increased client retention by 15% and achieved a Net Promoter Score of 85, reflecting her dedication to delivering exceptional customer experiences.
Conclusion
With her deep industry expertise, strategic mindset, and unwavering commitment to client success, Grace Cutting is poised to continue making a significant impact in the healthcare technology sector. Her adaptability, leadership, and data-driven approach position her as a valuable asset to Bend Health and its partners.
