Professional Summary
Professional Overview
Grace Orkeh is a highly accomplished Human Resources Business Manager with a strong track record of driving operational excellence and cultivating high-performing teams. With a keen focus on strategic human capital management, she has established herself as a trusted advisor to organizations in the hospitality industry.
Experience Summary
Current Role
As the Human Resources Business Manager at Outsourcing, Grace is responsible for overseeing all facets of the human resources function, including talent acquisition, employee engagement, performance management, and organizational development. She has played a pivotal role in aligning HR strategies with the company's business objectives, resulting in enhanced productivity, employee satisfaction, and overall organizational effectiveness.
Concurrently, Grace serves as the Head of Operations at Festival Hotel, conference center and spa, where she leverages her expertise in operations management to optimize processes, streamline workflows, and ensure exceptional customer experiences.
Career Progression
Grace's professional journey began as an Assistant Food and Beverage Manager at Golden tulip (now Festival Hotel and Conference Center) in Lagos, Nigeria. In this role, she honed her skills in hospitality operations, team leadership, and customer service, laying the foundation for her subsequent career advancement.
Recognizing her strategic acumen and people management capabilities, Grace was promoted to the position of Head of Operations at Festival Hotel, conference center and spa, where she has been instrumental in driving operational excellence and fostering a culture of innovation and continuous improvement.
Academic Background
Grace holds a Bachelor's degree in Business Administration from the University of Lagos, where she graduated with distinction.
Areas of Expertise
- Strategic Human Capital Management
- Talent Acquisition and Development
- Performance Management and Employee Engagement
- Operational Excellence and Process Optimization
- Hospitality Operations and Customer Experience Management
- Cross-functional Collaboration and Team Leadership
Professional Impact
Throughout her career, Grace has been recognized for her ability to drive sustainable organizational growth and foster high-performing teams. Some of her notable achievements include:
- Spearheaded the implementation of a comprehensive talent management framework at Outsourcing, resulting in a 25% increase in employee retention and a 20% improvement in overall productivity.
- Initiated a company-wide mentorship program at Festival Hotel, conference center and spa, which has contributed to a 35% increase in the promotion of internal candidates to leadership roles.
- Streamlined operational processes at Festival Hotel, conference center and spa, leading to a 15% reduction in operating costs and a 12% improvement in guest satisfaction scores.
Conclusion
With her exceptional strategic thinking, operational acumen, and people management capabilities, Grace Orkeh is poised to continue making a significant impact in the human resources and hospitality sectors. Her unwavering commitment to driving organizational success and fostering a culture of excellence make her a valuable asset to any organization.
