Graciela Chadwick

Chief Operating Officer

Professional Overview

Graciela Chadwick is an accomplished business leader with extensive experience in the food service and retail industries. As the Chief Operating Officer at Crumbl Cookies, she is responsible for overseeing the company's day-to-day operations, driving strategic initiatives, and ensuring operational excellence across the growing nationwide franchise.

Experience Summary

Current Role

As the Chief Operating Officer at Crumbl Cookies, Graciela is responsible for leading the company's operational strategy and execution. She oversees critical functions such as supply chain management, logistics, inventory control, and quality assurance to ensure seamless operations and exceptional customer experiences. Under her leadership, Crumbl Cookies has experienced significant growth, expanding its footprint to over 500 locations nationwide.

Career Progression

Prior to her current role, Graciela held various leadership positions, including Director of Strategy and Insights (Field Operations) at Chick-fil-A Corporate, where she spearheaded strategic initiatives to enhance operational efficiency and drive business growth. She also gained valuable experience as an Independent Consultant, providing strategic advisory services to clients in the food service and retail sectors.

Earlier in her career, Graciela served as Sr. Manager of Operations Strategic Initiatives at Burger King Corporation, where she led cross-functional teams to implement innovative operational strategies. She also held consulting roles at KPMG, where she specialized in SAP implementation and strategic advisory services.

Academic Background

Graciela holds a Bachelor's degree in Business Administration from the University of Georgia, where she graduated with Honors.

Areas of Expertise

• Operational strategy and execution

• Supply chain management and logistics

• Inventory control and quality assurance

• Strategic planning and business transformation

• Cross-functional team leadership and collaboration

Professional Impact

Throughout her career, Graciela has demonstrated a track record of driving operational excellence and delivering measurable business results. At Crumbl Cookies, she has been instrumental in streamlining processes, optimizing supply chain efficiencies, and implementing data-driven decision-making to support the company's rapid expansion.

Graciela is recognized as a strategic thinker and a collaborative leader who excels at aligning cross-functional teams to achieve operational and financial objectives. Her industry expertise and innovative approach have earned her a reputation as a respected authority in the food service and retail sectors.

Conclusion

With her proven leadership skills, deep industry knowledge, and a commitment to operational excellence, Graciela Chadwick is well-positioned to continue driving Crumbl Cookies' growth and success in her role as Chief Operating Officer.