Professional Summary
Professional Overview
Graham Lewis is an experienced First Line IT Support professional with a strong background in the technology industry. He specializes in providing efficient and effective IT support to end-users, resolving technical issues, and ensuring the smooth operation of enterprise-level systems.
Experience Summary
Current Role
As a First Line IT Support at Paxton Access Ltd since 2014, Graham is responsible for responding to and resolving a wide range of technical inquiries and problems. He serves as the first point of contact for users, quickly diagnosing issues and implementing appropriate solutions. Through his excellent troubleshooting skills and customer service orientation, Graham has played a key role in maintaining the productivity and satisfaction of Paxton Access Ltd's employees.
Career Progression
Prior to his current role, Graham held IT Consultant positions at Xtrakter, Ltd. from 2004 to 2014 and Capgemini from 1989 to 2004. In these roles, he provided specialized technical support, project management, and system implementation services to diverse clients across multiple industries. Graham's extensive experience in the IT sector has enabled him to develop a comprehensive understanding of enterprise-level technology systems and best practices for efficient service delivery.
Academic Background
Graham holds a Bachelor's degree in Computer Science from the University of Sussex, where he graduated with honors. His academic background has provided a strong foundation for his technical expertise and problem-solving abilities.
Areas of Expertise
- IT support and troubleshooting
- Hardware and software maintenance
- User account management
- Network and system administration
- Project management and implementation
- Customer service and communication
Professional Impact
Throughout his career, Graham has consistently demonstrated his ability to deliver high-quality IT support and contribute to the success of the organizations he has served. He has a proven track record of resolving complex technical issues, implementing system enhancements, and fostering strong relationships with end-users. Graham's dedication to continuous learning and his commitment to providing exceptional service have made him a valued asset to his employers.
Conclusion
With over 30 years of experience in the IT industry, Graham Lewis is a seasoned professional who excels at providing first-line IT support. His technical expertise, problem-solving skills, and customer-centric approach make him a valuable member of the Paxton Access Ltd team. Graham is committed to staying at the forefront of technological developments and leveraging his skills to enhance the productivity and efficiency of the organizations he serves.
