Greg Hanna

Banking Office Manager

Professional Overview
Greg Hanna is an experienced banking professional with a strong track record of driving operational excellence and customer service excellence. As the Banking Office Manager at Huntington National Bank, he oversees all aspects of branch operations, including personnel management, financial performance, and client relationship development.

Experience Summary

Current Role
Greg has served as the Banking Office Manager at Huntington National Bank since 2010. In this role, he is responsible for managing a team of 15 banking professionals and overseeing a $25 million annual operating budget. Under his leadership, the branch has consistently exceeded its sales and customer satisfaction targets, with a 95% customer retention rate.

Career Progression
Prior to joining Huntington National Bank, Greg held leadership positions at other prominent financial institutions. He served as the Financial Center Manager at Fifth Third Bank, where he implemented process improvements that increased branch profitability by 18%. Earlier in his career, he held the role of Branch Sales Manager and AVP at Beneficial Financial Group, where he spearheaded initiatives that drove a 22% increase in new account openings.

Academic Background
Greg holds a Bachelor of Business Administration (BBA) degree from West Virginia University, with a concentration in Finance. He is also a Certified Branch Manager (CBM) and has completed numerous professional development programs in banking operations and customer service.

Areas of Expertise

• Retail banking operations

• Financial performance management

• Team leadership and development

• Customer relationship management

• Process optimization and efficiency

Professional Impact
Throughout his career, Greg has demonstrated a strong commitment to improving the customer experience and driving operational excellence. At Huntington National Bank, he has led the implementation of a new customer relationship management (CRM) system, which has resulted in a 12% increase in cross-selling opportunities and a 20% improvement in first-call resolution rates.

Conclusion
With over 15 years of experience in the banking industry, Greg Hanna is a seasoned banking professional who consistently delivers exceptional results. In his current role as Banking Office Manager, he is dedicated to fostering a culture of customer-centricity and operational efficiency, positioning the branch for continued growth and success.