Professional Overview
Guch Bhamra currently serves as the Chief Sales Officer (CSO) and Global Head of Indirect Sales at ESP Global Services. Since joining ESP in March 2018, Guch has driven significant improvements in service operations, customer satisfaction, and business transformation. With over 19 years of experience in the IT and services sectors, his professional background includes roles at notable companies such as ITEC Intelligent Services, IBM, Heathrow, and EDS Global Field Services.
Key Professional Roles
- Chief Sales Officer, ESP Global Services (March 2018 - Present)
- Responsible for leading global sales strategies and overseeing sales operations.
- Instrumental in achieving notable contract wins, enhancing ESP's reputation within the aviation and travel industries.
- Global Head of Indirect Sales, ESP Global Services
- Spearheads the indirect sales divisions, ensuring high performance and strategic alignment with the company's goals.
Previous Experience
- ITEC Intelligent Services
- IBM
- Heathrow Airport Holdings
- EDS Global Field Services
Skills and Competencies
- Sales Strategy and Execution: Demonstrated ability to build scalable and efficient sales teams that drive growth.
- Service Delivery Management: Expertise in managing complex, global service delivery operations, ensuring high standards of customer service.
- Project Management and Operations: Proven track record of executing large-scale projects and managing operational transformations.
- Leadership and Team Management: Strong leadership skills, with a focus on fostering teamwork and achieving excellence.
Notable Achievements
- Contract Wins: Secured multi-year contracts for IT support services with major airlines in the US and Asia-Pacific regions, further solidifying ESP's presence in the aviation market.
- Innovative Service Offerings: Constantly adapts and enhances ESP’s services to meet evolving client needs, demonstrating a proactive approach to business solutions.
- Global IT Support: Provides 24/7 IT support through a dedicated team of service delivery professionals and security-cleared engineers.
Industry Activities and Events
- Passenger Terminal Expo 2024: Scheduled to speak and represent ESP Global Services, showcasing the company's latest innovations and solutions.
- Aviation & Aerospace Awards 2024: Active participation in industry events to network, learn, and position ESP as a leader in aviation IT services.
Education and Affiliations
- LinkedIn Profile: [Guch Bhamra - LinkedIn](https://uk.linkedin.com/in/guchbhamra)
- Connect with Guch for professional insights and career updates.
- The Org Profile: [Guch Bhamra - The Org](https://theorg.com/org/esp-global-services/org-chart/guch-bhamra)
Recent Company Milestones
- New Contracts: ESP recently won significant contracts to provide comprehensive IT support to airlines operating in diverse geographical regions, indicating robust business growth and expanding market reach.
- Service Excellence: Regularly receives positive customer feedback on the performance of the global IT help desk, underscoring the high quality of service delivery managed under Guch’s leadership.
Contact Information:
- Email: hello@espglobalservices.com
- Phone: +44 118 916 9300
Guch Bhamra's extensive experience and strategic vision continue to be pivotal in the ongoing success of ESP Global Services, making him a crucial influencer within the company and the broader IT services industry.
