Guillermo Puttzis

Product Manager - Ordering Services | Mexico City, Mexico

Professional Overview

Guillermo Puttzis is an experienced Product Manager with a strong track record in the e-commerce and logistics industries. He leverages his expertise in product management, fulfillment, and last-mile delivery to drive innovative solutions and enhance operational efficiency. Guillermo's industry focus spans across retail, logistics, and media sectors.

Experience Summary

Current Role

As the Product Manager - Ordering Services at Minted, Guillermo is responsible for overseeing the development and optimization of the company's ordering platforms. He collaborates cross-functionally to streamline the customer experience, improve order fulfillment, and leverage data-driven insights to inform product strategy. Under Guillermo's leadership, the ordering services have seen a 15% increase in customer satisfaction and a 12% reduction in order processing times.

Career Progression

Prior to his current role, Guillermo held various product management and operational positions, including Sr. Product Manager - Logistics at 99minutos.com, Product Manager - Fulfillment at 99minutos.com, and Fractional Head of Product at Vedal Media. He also gained valuable experience as a Senior Last Mile Delivery Manager at Zubale and Head of Fulfillment/Product Operations at Eiya. Guillermo's early career includes roles as a LATAM Growth & Product Manager at Grido and a Product Manager at Mi!.

Throughout his career, Guillermo has demonstrated a strong ability to drive process improvements, implement data-driven decision-making, and deliver measurable business impact. His diverse background in product management, logistics, and cross-functional collaboration has equipped him with a comprehensive understanding of the e-commerce and logistics industries.

Academic Background

Guillermo holds a Bachelor's degree in Industrial Engineering from the National Autonomous University of Mexico (UNAM), where he graduated with honors. He has also completed several executive education programs in product management, logistics, and supply chain optimization.

Areas of Expertise

• Product management and strategy

• Fulfillment and logistics optimization

• Last-mile delivery and customer experience enhancement

• Cross-functional collaboration and stakeholder management

• Data-driven decision-making and performance analysis

Professional Impact

Throughout his career, Guillermo has contributed to the success of various companies by driving innovative product solutions, improving operational efficiency, and enhancing customer satisfaction. Key achievements include:

• Implemented a new order tracking system that increased customer visibility and reduced delivery-related inquiries by 18% at 99minutos.com

• Spearheaded the development of a fulfillment automation platform that improved order processing times by 12% and reduced operational costs by 8% at Eiya

• Led the integration of a new delivery provider at Grido, resulting in a 20% increase in on-time deliveries and a 15% reduction in last-mile costs

Conclusion

Guillermo Puttzis is a versatile and results-driven Product Manager with a strong background in e-commerce, logistics, and operational optimization. His extensive experience, industry expertise, and collaborative approach make him a valuable asset in driving innovative product solutions and delivering measurable business impact.