Professional Overview
Gurpreet Jagdev is a seasoned professional currently serving as a Customer Support Manager, with a strong background in the technology and telecommunications industry. His expertise areas include customer support, software engineering, and analytics, with a focus on the telecommunications sector.
Experience Summary
Current Role
As a Customer Support Manager at Nokia Networks from 2011 to 2024, Gurpreet was responsible for leading customer support teams, resolving complex technical issues, and ensuring high customer satisfaction. His key achievements in this role include leading a team that consistently met or exceeded customer satisfaction targets and implementing process improvements that increased support efficiency.
Career Progression
Prior to his current role, Gurpreet worked as a Senior Software Engineer at Aricent from 2004 to 2011 and as a Software Engineer at SOTAS from 2003 to 2004. Throughout his career, he has demonstrated strong technical and leadership capabilities, with a trajectory of growth from software engineering to customer support management.
Academic Background
Gurpreet holds a PG Diploma in Applied Statistics in Analytics from Indira Gandhi National Open University, which he completed from 2018 to 2019. He also has a Bachelor's degree in Information Technology from Ram Lal Anand College - University of Delhi, completed from 1999 to 2003.
Areas of Expertise
Gurpreet's areas of expertise include:
- Industry-specific skills in telecommunications and customer support
- Technical competencies in software engineering and analytics
- Leadership and management capabilities, with experience in team management and process improvement
Professional Impact
Notable aspects of Gurpreet's career include his long-term commitment to Nokia Networks, where he has made significant contributions to customer support. While specific project details are not available, his role in ensuring customer satisfaction and implementing process improvements has undoubtedly had a positive impact on the company's operations.
Conclusion
Gurpreet Jagdev has a strong professional trajectory, with a focus on customer support, software engineering, and leadership. Currently, his focus is on leveraging his technical and managerial expertise to drive success in his role. His value proposition lies in his unique blend of technical, analytical, and leadership skills, making him a valuable asset to any organization in the telecommunications and technology sectors.
