Hailey Hansen

Patient Financial Services Specialist | Minneapolis, Minnesota

Professional Overview

Hailey Hansen is a skilled Patient Financial Services Specialist with over 9 years of experience in the healthcare industry. She specializes in patient account management, medical billing, and client relationship building, contributing to the efficient and effective financial operations of Twin Cities Orthopedics.

Experience Summary

Current Role

As a Patient Financial Services Specialist at Twin Cities Orthopedics since 2011, Hailey plays a crucial role in managing patient accounts and overseeing the medical billing process. Her key responsibilities include:

• Communicating with patients to explain billing and insurance coverage, helping them understand their financial obligations

• Collaborating with insurance providers to resolve claims and ensure timely reimbursements

• Maintaining accurate patient records and financial data to support the organization's billing and reporting processes

• Identifying and implementing process improvements to enhance the overall patient financial experience

Through her dedicated efforts, Hailey has helped the organization maintain a high level of patient satisfaction and financial performance.

Career Progression

Prior to her current role, Hailey gained valuable experience in various administrative and customer service positions. She served as a Communication Intern at the Center for Community Engagement, where she developed strong communication and interpersonal skills. Additionally, she held roles as a Sales Associate at Gap Inc./Old Navy and a Clerical Assistant at the University of North Dakota, contributing to her well-rounded professional background.

Academic Background

Hailey holds a Bachelor's degree in Business Administration from the University of North Dakota, where she graduated with academic excellence.

Areas of Expertise

• Patient account management

• Medical billing and coding

• Insurance claims processing

• Patient communication and education

• Attention to detail and problem-solving

• Collaboration and teamwork

Professional Impact

Through her dedication and strong work ethic, Hailey has consistently exceeded performance targets and contributed to the overall success of Twin Cities Orthopedics. Her ability to build strong relationships with patients and insurance providers has been instrumental in maintaining the organization's financial stability and reputation.

Conclusion

With her extensive experience in the healthcare financial services industry, Hailey Hansen is poised to continue her professional growth and make a lasting impact on the organizations she serves. Her commitment to providing exceptional patient support and her expertise in financial operations make her a valuable asset to the Twin Cities Orthopedics team.